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  • About
    • About

    • About

      Information about the European Ombudsman, the institution and its staff.

      • Emily O'Reilly
      • Role and Strategy
      • Office
      • Legal basis
      • History
      • Emily O'Reilly

        Find out about the Ombudsman's role, schedule and biography

      • Annual Report 2020

        Here you can find our Annual Report highlighting our work over 2020

      • Annual Management Plan

        Our annual management plans presenting how we plan to deliver our strategy for the coming year

      • Recruitment

        Looking for a job with the European Ombudsman?

  • What we do
    • What we do

    • What we do

      The Ombudsman investigates complaints about maladministration and looks into broader systemic issues with the EU institutions.

      • Inquiries
      • Tackle systemic issues
      • Areas of work
      • Access to documents
      • European Network of Ombudsmen
      • Fast Track

        Find out more about our Fast-Track procedure to deal with access to documents complaints

      • Example of Strategic work

        Special report on our strategic inquiry on lack of Council legislative accountability

      • Example of complaint

        Complaint about unpaid traineeships at the EEAS resolved

      • ENO conference

        The European Ombudsman coordinates the European Network of Ombudsmen

  • How to make a complaint
    • How to make a complaint

    • How to make a complaint

      The Ombudsman can help people, businesses or organisations facing problems with the EU’s administration. This section explains under what circumstances and how.

      • How can the Ombudsman help?
      • Checklist for a complaint
      • How do we deal with complaints?
      • Make a complaint
      • Who else can help you?
      • How we process personal data in complaints
      • How can the Ombudsman help

        Find out about what the Ombudsman can investigate

      • Checklist for making a complaint

        Check whether you meet the criteria for the Ombudsman to look into your complaint

      • How we deal with complaints

        Have a look at the process by which the Ombudsman deals with complaints

      • Who else can help you

        If the Ombudsman is not able to help, here is a list of other bodies that may be able to assist

  • Newsroom
    • Newsroom

    • Newsroom

      Press releases, news, publications, multimedia, calendar and events, and media contacts.

      • Press releases
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      • Speeches
      • Schedule and events
      • Multimedia
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      • Award for Good Administration

        Ombudsman launches ‘Award for Good Administration 2021’

      • Latest press release

        Ombudsman launches broad inquiry into Commission handling of staff ‘revolving doors’ cases

      • Video

        Watch this video and find out more about what the European Ombudsman does

      • The European Ombudsman and you

        Find out at a glance how it all works

  • About
    • Back

      About

      • Emily O'Reilly
      • Role and Strategy
      • Office
      • Legal basis
      • History
  • What we do
    • Back

      What we do

      • Access to documents
      • Tackle systemic issues
      • Areas of work
      • European Network of Ombudsmen
      • Inquiries
  • How to make a complaint
    • Back

      How to make a complaint

      • How can the Ombudsman help?
      • Checklist for a complaint
      • How do we deal with complaints?
      • Make a complaint
      • Who else can help you?
      • How we process personal data in complaints
  • Newsroom
    • Back

      Newsroom

      • Press releases
      • Speeches
      • Schedule and events
      • Multimedia
      • Publications
      • Press contacts
      • News
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Videos

Not all videos in this section have been produced by the European Ombudsman. The European Ombudsman is not responsible for video content on external websites.

25th anniversary European Ombudsman
Monday | 26 October 2020
Duration | 1:30:00
European Ombudsman 'Award for Good Administration' 2019
Wednesday | 26 June 2019
European Network of Ombudsmen Conference 2019 - Improving participatory democracy in the EU
Monday | 08 April 2019
European Ombudsman Award for Good Administration - Highlights of the 2017 ceremony
Monday | 15 October 2018
Duration | 01:06
European Ombudsman – Here to help
Friday | 20 April 2018
Duration | 01:32
European Ombudsman – helping to solve problems with EU-funded programmes
Tuesday | 17 April 2018
Duration | 00:37
European Ombudsman – helping with public access to EU documents
Tuesday | 17 April 2018
Duration | 00:41
European Ombudsman – promoting accountability and improved access to EU decision-making
Monday | 09 April 2018
Duration | 00:40
Tangled up in EU administration?
Thursday | 06 September 2012
Duration | 01:28

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