You have a complaint against an EU institution or body?

Thematic papers

This section is dedicated to the publication of a range of thematic papers that are meant to present the Ombudsman's thinking and positions on a number of strategically important topics of her work or on more general issues relating to procedures.

Thematic papers normally focus on topics where the Ombudsman has made a particularly valuable contribution towards helping complainants and maintaining high standards of good administration.

Papers will be added to this section as they become available.

Showing 1 - 4 of 4 results

Apologising as a means of putting things right - A practical guide for EU civil servants

Thematic paper - Friday | 27 October 2017

A. Introduction This is a practical guide on how to frame ‘apologies’ as a means of putting things right. It lists factors which, from the European Ombudsman’s (EO) experience, are important in determining whether an apology can be an appropriate form of redress where there has been maladministration. This guide is concerned solely with situations in which an apology will have a subjective and per...

Award of tenders

Thematic paper - Monday | 09 October 2017

Thematic paper[i] A. Introduction The EU institutions and bodies use ‘calls for tenders’ to decide on the allocation of funding for projects under EU programmes, as well as for purchasing services, works and goods for internal purposes. EU institutions and bodies also monitor tender procedures carried out by external actors responsible for EU programmes, i.e. indirectly managed by the EU instituti...

Own-initiative inquiries

Thematic paper - Monday | 09 October 2017

Thematic paper[i] A. Introduction This paper describes the role of own-initiative inquiries (OIIs) in the work of the European Ombudsman (EO). The legal basis for OIIs is laid down in Article 228 of the Treaty on the Functioning of the European Union (TFEU). This empowers the Ombudsman to conduct inquiries for which she finds grounds not only on the basis of complaints but also on her own initiati...

The respect for and pursuit of fundamental rights

Thematic paper - Tuesday | 17 January 2017

Thematic paper[i] A. Introduction Fundamental rights, including the right to good administration, set out a normative framework which EU institutions must respect - not as a matter of preferable, and to some extent negotiable, administrative conduct but as a matter of individual right. They spell out the fundamental values, which the Union undertakes to respect and base its actions on. Fundamental...