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European
Ombudsman
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      Information about the European Ombudsman, the institution and its staff.

      • Emily O'Reilly
      • Role and Strategy
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      Annual Report 2021

      Here you can find our Annual Report highlighting our work over 2021

      Annual Management Plan

      Our annual management plans presenting how we plan to deliver our strategy for the coming year

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      Looking for a job with the European Ombudsman?

  • What we do
    • What we do

    • What we do

      The Ombudsman investigates complaints about maladministration and looks into broader systemic issues with the EU institutions.

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      • Tackle systemic issues
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      Top inquiries

      Inquiries into issues of public importance

      The European Ombudsman and you

      Find out at a glance how it all works

      Access to documents guide

      Information and guidance on the right of public access to EU documents

  • Make a complaint
    • Make a complaint

    • Make a complaint

      The Ombudsman can help people, businesses or organisations facing problems with the EU’s administration. This section explains under what circumstances and how.

      • Make a complaint
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      Latest news or press release

      Ombudsman calls for transparency in Parliament's ethics reform process

      Latest publication

      OECD Paper - Towards good practice principles for government transparency in the use of recovery funds

      Latest speech

      King's College London Annual Alumni Dinner

      Feature video

      Watch this video and find out more about what the European Ombudsman does

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Infographics from 2022

Infographics from other years


  • 2022
  • 2021
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Advice, complaints and inquiries in 2021
Inquiries conducted by the European Ombudsman in 2021 concerned the following institutions
Action taken by the European Ombudsman on new complaints dealt with in 2021
Length of inquiry of cases closed by the European Ombudsman
Results of inquiries closed by the European Ombudsman in 2021
Acceptance rate
Topics of strategic work in 2021
National origin of complaints registered and inquiries opened by the European Ombudsman in 2021
Number of complaints 2017-2021
Subject matter of inquiries closed by the European Ombudsman in 2021
Evolution in the number of inquiries by the European Ombudsman
Complainants advised to contact other institutions and bodies by the European Ombudsman in 2021 and

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