You have a complaint
against an EU institution or body?

Issue of inquiries closed by the European Ombudsman in 2018

Issue of inquiries closed by the European Ombudsman in 2018

Transparency/accountability (e.g., access to information and documents)

134

24.6%

Culture of service (e.g., citizen-friendliness, languages and timeliness)

108

19.8%

Proper use of discretion (including in infringement procedures)

88

16.1%

Respect for procedural rights (e.g., the right to be heard)

76

13.9%

Recruitment

63

11.6%

Good management of EU personnel issues

50

9.2%

Respect for fundamental rights

40

7.3%

Sound financial management (e.g., concerning EU tenders, grants and contracts)

40

7.3%

Other

36

6.6%

Ethics

10

1.8%

Public participation in EU decision-making

5

0.9%

Note: In some cases, the Ombudsman closed inquiries with two or more subject matters. The above percentages therefore total more than 100%.