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Issue of inquiries closed by the European Ombudsman in 2018

Issue of inquiries closed by the European Ombudsman in 2018
Transparency/accountability (e.g., access to information and documents) 134 24.6%
Culture of service (e.g., citizen-friendliness, languages and timeliness) 108 19.8%
Proper use of discretion (including in infringement procedures) 88 16.1%
Respect for procedural rights (e.g., the right to be heard) 76 13.9%
Recruitment 63 11.6%
Good management of EU personnel issues 50 9.2%
Respect for fundamental rights 40 7.3%
Sound financial management (e.g., concerning EU tenders, grants and contracts) 40 7.3%
Other 36 6.6%
Ethics 10 1.8%
Public participation in EU decision-making 5 0.9%
Note: In some cases, the Ombudsman closed inquiries with two or more subject matters. The above percentages therefore total more than 100%.