Issue of inquiries closed by the European Ombudsman in 2018

Transparency/accountability (e.g., access to information and documents)	134	24.6%
Culture of service (e.g., citizen-friendliness, languages and timeliness)	108	19.8%
Proper use of discretion (including in infringement procedures)	88	16.1%
Respect for procedural rights (e.g., the right to be heard)	76	13.9%
Recruitment	63	11.6%
Good management of EU personnel issues	50	9.2%
Respect for fundamental rights	40	7.3%
Sound financial management (e.g., concerning EU tenders, grants and contracts)	40	7.3%
Other	36	6.6%
Ethics	10	1.8%
Public participation in EU decision-making	5	0.9%

Note: In some cases, the Ombudsman closed inquiries with two or more subject matters. The above percentages therefore total more than 100%.