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Advice, complaints and inquiries in 2018

Advice, complaints and inquiries in 2018
17 996 People helped by the European Ombudsman in 2018
14 596 Advice given through the Interactive Guide on the Ombudsman's website
2 180 New complaints handled in 2018
1 220 Requests for information replied to by the Ombudsman's services
490 Inquiries opened by the European Ombudsman in 2018
482 Inquiries opened on the basis of complaints
8 Own-initiative inquiries opened
545 Inquiries closed by the European Ombudsman in 2018
534 Complaint-based inquiries closed
11 Own-initiative inquiries closed