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Advice, complaints and inquiries in 2018

 

Advice, complaints and inquiries in 2018

17 996

People helped by the European Ombudsman in 2018

14 596

Advice given through the Interactive Guide on the Ombudsman's website

2 180

New complaints handled in 2018

1 220

Requests for information replied to by the Ombudsman's services

490

Inquiries opened by the European Ombudsman in 2018

482

Inquiries opened on the basis of complaints

8

Own-initiative inquiries opened

545

Inquiries closed by the European Ombudsman in 2018

534

Complaint-based inquiries closed

11

Own-initiative inquiries closed