Advice, complaints and inquiries in 2018

17 996

People helped by the European Ombudsman in 2018

14 596

Advice given through the Interactive Guide on the Ombudsman's website

2 180

New complaints handled in 2018

1 220

Requests for information replied to by the Ombudsman's services

490

Inquiries opened by the European Ombudsman in 2018

482

Inquiries opened on the basis of complaints

8

Own-initiative inquiries opened

545

Inquiries closed by the European Ombudsman in 2018

534

Complaint-based inquiries closed

11

Own-initiative inquiries closed