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European Ombudsman

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European Ombudsman

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About
- About
  Information about the European Ombudsman, the institution and its staff.
  Emily O'Reilly
  Role and Strategy
  Office
  Legal basis
  History
  Emily O'Reilly
  Find out about the Ombudsman's role, schedule and biography
  Annual Report 2017
  Here you can find our Annual Report highlighting our work over 2017
  Annual Management Plan
  Our annual management plans presenting how we plan to deliver our strategy for the coming year
  The Ombudsman's team
  Search our staff by area or consult the organisational chart for our office
What we do
- What we do
  The Ombudsman investigates complaints about maladministration and looks into broader systemic issues with the EU institutions.
  Investigate complaints
  Tackle systemic issues
  Areas of work
  European Network of Ombudsmen
  Cases
  Fast Track
  Find out more about our fast-track procedure to deal with access to documents complaints
  Example of Strategic work
  Special report on our strategic inquiry on lack of Council legislative accountability
  Example of complaint
  Complaint about unpaid traineeships at the EEAS resolved
  ENO conference
  The European Ombudsman coordinates the European Network of Ombudsmen
How to make a complaint
- How to make a complaint
  The Ombudsman can help people, businesses or organisations facing problems with the EU’s administration. This section explains under what circumstances and how.
  How can the Ombudsman help?
  Checklist for a complaint
  How do we deal with complaints?
  Make a complaint
  Who else can help you?
  How can the Ombudsman help
  Find out about what the Ombudsman can investigate
  Checklist for making a complaint
  Check whether you meet the criteria for the Ombudsman to look into your complaint
  How we deal with complaints
  Have a look at the process by which the Ombudsman deals with complaints
  Who else can help you
  If the Ombudsman is not able to help, here is a list of other bodies that may be able to assist
Newsroom
- Newsroom
  Press releases, news, publications, multimedia, calendar and events, and media contacts.
  Press releases
  Speeches
  Schedule and events
  Multimedia
  Publications
  Press contacts
  Latest press release
  Commission should develop new procedure for appointing its Secretary-General
  Video
  Watch this video and find out more about what the European Ombudsman does
  The European Ombudsman and you
  Find out at a glance how it all works
  Annual Report
  The European Ombudsman's activities, results and inquiries in 2017

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