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Members of the European Network of Ombudsmen

The European Network of Ombudsmen consists of over 95 offices from 36 European countries, including the national and regional ombudsmen and similar bodies, as well as the European Ombudsman and the Committee on Petitions of the European Parliament. The European Ombudsman coordinates the Network.


Public sector ombudsmen in Belgium exist at the federal and regional levels.

Le Médiateur fédéral / De federale Ombudsman
Rue de Louvain 48, bte 6 / Leuvenseweg 48 bus 6
BE - 1000 Bruxelles / BE - 1000 Brussel

Tel.: +32 2 289 27 27
Fax: +32 2 289 27 28
Regional Ombudsmen


The National Ombudsman of Bulgaria intervenes when citizens' rights and freedoms have been violated by actions or omissions of the state and municipal authorities and their administrations as well as by the persons designated to provide public services.

Омбудсман на Република България
22 George Washington Street
BG -1000 Sofia

Tel.: +359 2 81 06 955
Fax: +359 2 81 06 963

Czech Republic

The Czech Public Defender of Rights investigates complaints against administrative authorities at the state level, and, under certain circumstances, administrative authorities at the local level.

Veřejný ochránce práv
Údolní 39
CZ-602 00 Brno

Tel.: +420 542 542 888
Fax: +420 542 542 772


The Danish Ombudsman deals with complaints against the public administration at both state and local levels.

Folketingets Ombudsmand
Gammel Torv 22
DK-1457 Copenhagen K

Tel.: +45 33 13 25 12
Fax: +45 33 13 07 17


Public sector ombudsmen in Germany exist in four of the sixteen regions. There is a Committee on Petitions at the federal level, as well as Committees on Petitions in each of the sixteen regions.

Deutscher Bundestag
Platz der Republik 1
DE-11011 Berlin

Tel.: +49 30 227 35257
Fax: +49 30 227 36053
Regional Ombudsmen


The Chancellor of Justice of Estonia supervises the constitutionality of legislation and deals with complaints submitted by individuals about abuse of public authority at both state and local levels.

Kohtu 8
EE-15193 Tallinn

Tel.: +372 693 8400
Fax: +372 693 8401


The National Ombudsman of Ireland examines complaints about the administrative actions of Government Departments, the Health Service Executive, local authorities and An Post.

Office of the Ombudsman
6 Earlsfort Terrace
Dublin 2

Tel.: +353 1 639 5600


The Greek Ombudsman investigates individual administrative actions or omissions or material actions taken by Greek government departments or public services that infringe upon the personal rights or violate the legal interests of individuals or legal entities.

17 Halkokondyli Street
GR - 10432 Athens

Tel.: +30 213 1306 600
Fax: +30 213 1306 800


Spain is organised territorially into municipalities, provinces, and autonomous communities. In line with this territorial organisation, in addition to the National Ombudsman of Spain, there are a number of regional and local ombudsmen. The links in the list below give information about the National Ombudsman of Spain and the Regional Ombudsmen, where they exist. Not all autonomous communities have yet established a Regional Ombudsman.

Defensor del Pueblo
Paseo Eduardo Dato,
31 y Calle Zurbano,
42 ES-28010 Madrid

Tel.: +34 91 432 79 00
Fax: +34 91 308 11 58
Regional Ombudsmen


The French Defender of Rights is an independent administrative authority. The institution combines the areas of competence of the Médiateur de la République (French Ombudsman), the Défenseur des enfants (Children's Ombudsman) and the Haute Autorité de lutte contre les discriminations et pour l’égalité (HALDE, equality and anti-discrimination authority), as well as the Commission nationale de déontologie de la sécurité (CNDS, national commission on security ethics). The establishment of the Defender of Rights means that a single authority is responsible for the protection of rights.

Défenseur des droits
7 rue Saint-Florentin
FR - 75008 Paris

Tel.: +33 1 53 29 22 00
Fax: +33 1 53 29 22 45


The People's Ombudsman of Croatia deals with complaints against the governmental administration bodies, bodies vested with public powers or officials in such bodies when they deal with tasks within their respective competence.

Pučki pravobranitelj
Savska cesta 41/3 (Zagrepčanka building)
HR-10 000 Zagreb

Tel.: +385 1 4851 855
Fax: +385 1 6431 628


Italy does not yet have either a national Ombudsman or a national Committee on Petitions. However, at national level, there it is an associative body for the dissemination and enhancement of the institutional role of ombudsman and for relations with European Ombudsman: the National Coordination Body of Regional and Autonomous Provinces Ombudsmen.

Coordinamento Nazionale dei Difensori Civici delle Regioni e delle Province autonome
Via Pietro Cossa,
41 IT-00193 Roma

Tel.: +39 06 3600 3673
Fax: +39 06 3600 4775
Regional Ombudsmen


The Commissioner for Administration (Ombudsman) of the Republic of Cyprus investigates complaints against public services of the Republic of Cyprus whose actions may have infringed human rights, legality, or the principles of good administration.  The Ombudsman can also investigate correct behaviour where the relevant action has directly affected an individual.

Γραφείο Επιτρόπου Διοικήσεως
Era House Diagorou 2
CY-1097 Nicosia

Tel.: +357 22 405500
Fax: +357 22 672881


The Ombudsman of Latvia is responsible for protecting human rights and promoting the observance of the principles of good administration. The Ombudsman investigates complaints and conducts inquiries in these two fields.

Valsts Tiesibsarga birojs
Baznicas iela 25
LV-1010 Rīga

Tel.: +371 67686768
Fax: +371 67244074


The Seimas Ombudsmen's Office of the Republic of Lithuania investigates complaints against the public administration at both state and local levels.

Seimo kontrolierių įstaiga
Gedimino pr. 56
LT-01110 Vilnius

Tel.: +370 5 266 51 05
Fax: +370 5 266 51 38


The National Ombudsman of Luxembourg investigates complaints against the public administration at the national and local levels.

36, rue du Marché-aux-Herbes
LU-1728 Luxembourg

Tel.: +352 26 27 01 01
Fax: +352 26 27 01 02


The Parliamentary Commissioners' Office of Hungary deals with complaints against the Hungarian national, regional and local authorities. The Office consists of the Parliamentary Commissioner for Civil Rights, the Parliamentary Commissioner for Future Generations, the Parliamentary Commissioner for National and Ethnic Minorities Rights and the Parliamentary Commissioner for Data Protection and Freedom of Information.

Alapvető Jogok Biztosa
HU-1055 Budapest, Falk Miksa u. 9-11.
HU-1387 Budapest, PO Box 40

Tel.: +36 1 475 7100
Fax: +36 1 269 1615


The National Ombudsman of Malta investigates and resolves citizens' grievances about Maltese government departments and public bodies.

Office of the Ombudsman
11 St Paul Street
MT-Valletta VLT 07

Tel.: +356 21 24 79 44
Fax: +356 21 24 79 24


The National Ombudsman of the Netherlands deals with complaints against the Dutch public authorities at the national, provincial and municipal levels.

Nationale Ombudsman
Bezuidenhoutseweg 151
PO Box 93122
NL-2509 AC Den Haag

Tel.: +31 70 356 35 63
Fax: +31 70 360 75 72


Austria is a federal state consisting of nine autonomous regions (Länder). There is currently a National Ombudsman Board and two regional ombudsmen. The links in the list below give information about the Austrian National Ombudsman Board and the regional ombudsmen.

Singerstraße 17
Postfach 20
AT-1015 Wien

Tel.: +43 (1) 515 05-0
Fax: +43 (1) 515 05-150
Regional Ombudsmen


The Polish Ombudsman (Commissioner for Civil Rights Protection) guards human and civic freedoms and rights specified in the Constitution and other legal acts. He assists the citizens in the protection of their freedoms or rights infringed by organs of public administration.

Rzecznik Praw Obywatelskich
Aleja Solidarności 77
PL-00-090 Warszawa

Tel.: +48 22 551 77 00
Fax: +48 22 827 64 53


The National Ombudsman of Portugal deals with complaints concerning actions or omissions of the public authorities.

Provedor de Justiça
Rua Pau de Bandeira, 7-9
PT-1249-088 Lisboa

Tel.: +351 213 926 600
Fax: +351 213 961 243


The People's Advocate of Romania deals with complaints against the Romanian public authorities at the national and local levels.

Avocatul Poporului
Str. George Vraca nr. 8,
Sector 1
RO-010146 București

Tel.: +40 21 312 71 34
Fax: +40 21 312 49 21


The Human Rights Ombudsman of Slovenia deals with complaints concerning breaches of human rights and fundamental freedoms by the public administration at the national and local level, as well as other holders of public authority. He can also intervene in the case of unfair and poor state administration in relation to the individual.

Varuh človekovih pravic RS
Dunajska 56
SI-1109 Ljubljana

Tel.: +386 1 475 00 50
Fax: +386 1 475 00 40


The Slovak Public Defender of Rights investigates complaints against administrative authorities at both the state and local levels, and against other entities with decision-making powers in the area of public administration (such as the Social Insurance Company and the General Health Insurance Company).

Kancelária verejného ochrancu práv
Grösslingová 35
SK - 811 09 Bratislava - Staré Mesto

Tel.: +421 2 323 63 705
Fax: +421 2 323 63 703


The Finnish Parliamentary Ombudsman deals with complaints against public authorities, public officials and other parties performing public functions to ensure good administration and the observance of constitutional and human rights.

Eduskunnan oikeusasiamies
Arkadiankatu 3
FI-00102 Helsinki

Tel.: +358 9 4321
Fax: +358 9 432 2268

The Finnish Chancellor of Justice deals with complaints against public authorities and public officials, including Government Ministers, and monitors respect for basic rights and liberties and human rights.

PL 20
FI-00023 Valtioneuvosto

Tel.: +358 9 16001
Fax: +358 9 160 23975


The Parliamentary Ombudsmen of Sweden deal with complaints against Swedish public authorities and courts.

Riksdagens ombudsmän - JO
Box 16327
SE-10326 Stockholm

Tel.: +46 8 786 40 00
Fax: +46 8 21 65 58

Albania Candidate country

The People's Advocate of Albania protects the rights, freedoms and lawful interests of any person from unlawful or improper public administration.

Avokati i Popullit
Blvd. “Zhan D'Ark” Nr. 2
AL - 1001 Tirana

Tel.: + 355 42 380 300
Fax: + 355 42 380 315

Bosnia and Herzegovina Candidate country

The Institution of Human Rights Ombudsman of Bosnia and Herzegovina handles complaints related to poor administration or to human rights violations. The cases are opened upon individual complaints filed by natural persons or legal entities, or ex officio.

Human Rights Ombudsman of Bosnia and Herzegovina
Seat of the Institution
Akademika Jovana Surutke br.13
BA-78000 Banja Luka

Tel.: +387 51 303 992
Fax: +387 51 303 992

North Macedonia Candidate country

The National Ombudsman of the North Macedonia protects the constitutional and legal rights of citizens when violated by the organs of the state administration and other public authorities.

Народниот правобрaнител
Macedonia no.19
MK - 1000 Skopje

Tel.: +389 2 3129 335
Fax: +389 2 3129 359

Moldova Candidate country

The People's Advocate Office of the Republic of Moldova supervises public administration. It can inspect documents and make recommendations, and it publishes the results of its investigations.

People's Advocate

People's Advocate Office of the Republic of Moldova
municipiul Chişinău, MD-2012
str. Sfatul Ţării,nr.16

Tel.: +373 22225442

Montenegro Candidate country

The Human Rights and Freedoms Ombudsman of the Republic of Montenegro deals with complaints against the state authorities, local self-government authorities, public services, and other holders of public powers in Montenegro.

Zaštitnik ljudskih prava i sloboda Crne Gore
Ul. Svetlane Kane Radević br.3
ME - 81000 Podgorica

Tel.: +382 20 225 395
Fax: +382 20 241 642

Serbia Candidate country

The Protector of Citizens of the Republic of Serbia is an independent and autonomous government body, responsible for the protection and promotion of rights and liberties. The Protector of Citizens focuses particularly on the protection of national minority rights, children’s rights, rights of disabled persons, rights of people deprived of liberty and gender rights.

Protector of Citizens
Deligradska str. 16
RS - 11 000 Belgrade

Tel.: +381 11 206 8100
Fax: +381 11 206 8182

Turkey Candidate country

The National Ombudsman of Turkey provides an independent and efficient complaint mechanism regarding the delivery of public services and investigates, researches and makes recommendations about the conformity of all kinds of actions, acts, attitudes, and behaviours of the administration with law and fairness under the respect for human rights. Natural and legal persons, including foreign nationals, may lodge complaints with the Ombudsman Institution. The contact details of the National Ombudsman of Turkey are as follows:

Kamu Denetçiliği Kurumu
Nevzat Tandoğan Caddesi No:4,
TR - Çankaya / Ankara

Tel.: +90 312 465 22 00
Fax: +90 312 465 22 65

Ukraine Candidate country

The activities of the Ukrainian Parliament Commissioner for Human Rights are aimed at protecting the constitutional rights and freedoms of people violated by public authorities, local governments or their officials. The Commissioner protects the rights of any citizen of Ukraine, foreigner or stateless person legally residing in the territory of our state.

Commissioner for Human Rights
Ukrainian Parliament Commissioner for Human Rights
Громадська приймальня Уповноваженого Верховної Ради України з прав людини працює:
01008, м. Київ, вул. Інститутська,
21/8 21/8 Instytutska str.
UA-01008 Kyiv

Tel.: +380 044-299-74-08

Iceland Non-EU Member

The Icelandic Ombudsman deals with complaints against the public administration at both state and local levels.

Umboðsmaður Alþingis
Álftamýri 7
IS-150 Reykjavik

Tel.: +354 510 6700
Fax: +354 510 6710

Norway Non-EU Member

The Norwegian Ombudsman deals with complaints against the public administration at both state and local levels.

PO Box 3 Sentrum
NO-0101 Oslo

Tel.: +47 22 82 85 00
Fax: +47 22 82 85 11

United Kingdom Non-EU Member

Public sector ombudsmen in the United Kingdom exist at the UK level and in England, Scotland, Wales and Northern Ireland. A Public Services Ombudsman also exists in Gibraltar.

Parliamentary and Health Service Ombudsman
Millbank Tower Millbank
UK-London SW1P 4QP

Tel.: +44 345 015 4033
Fax: +44 300 061 4000
Regional Ombudsmen