The work of the European Ombudsman has helped make the institutions, bodies, and agencies of the European Union more transparent, accountable, and ethical. Some positive changes are enacted quickly following an Ombudsman inquiry, while others emerge gradually as the EU administration adjusts to new norms of good administration.

Engaged collaboration with the EU institutions, as well as pressure on the EU administration from complainants, media, civil society, Members of the European Parliament, and EU courts also help to achieve positive results.

Find out more in this online publication!