Good EU public administration can improve the wellbeing of European citizens and strengthen their belief in democracy.

Whether it be programmes that help combat pressing challenges like climate change or economic inequality, or actions that aid people in times of crisis, or initiatives to improve the transparency and efficiency of administrative procedures, the work of motivated civil servants can make a real difference in people’s lives.

Every two years the European Ombudsman holds an Award for Good Administration to recognise some of the exceptional work done by the EU administration.

This year, we have decided to look back at some of the winning projects in various categories and to ask those responsible what makes their work special.

Find more in this online publication!