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Europski ombudsman
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Decision in case 2008/2019/TM on the European Commission’s failure to answer correspondence concerning an issue of custody dispute

Odluka
Slučaj 2008/2018/TM - Otvoren Petak | 01 veljače 2019 - Odluka donesena Utorak | 02 travnja 2019 - Predmetna institucija Europska komisija ( Riješila Institucija ) - Država Litva

1. On 19 October 2018, the complainant wrote to the European Commission about the enforcement of a court order in custody matters. As the complainant did not receive a reply, she turned to the European Ombudsman, on 22 November 2018.

2. The Ombudsman’s inquiry team contacted the Commission, which then replied to the complainant on 21 February 2019. The Commission explained the EU rules on matters of parental responsibility and its powers in the area of custody. The reply is detailed, reasonable and in line with the applicable rules.  

3. As a reply has now been sent, this complaint is resolved[1] and I have decided to close the case[2].

 

Marta Hirsch-Ziembińska

Head of Inquiries and ICT - Unit 1

Strasbourg, 02/04/2019

 

[1] If the complainant considers that the institution’s reply is not satisfactory, it is open to him/her/it to make a new complaint to the Ombudsman.

[2] This complaint has been dealt with under delegated case handling, in accordance with Article 11 of the Decision of the European Ombudsman adopting Implementing Provisions

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