The complainant was concerned with how the EU Agency for Law Enforcement Cooperation (Europol) dealt with the moves of two former staff members to positions in the private sector related to combatting online child sexual abuse, a subject they allegedly work on with Europol. In particular, the complainant was concerned with how Europol assessed the risk of potential conflicts of interest before approving their 'post-service activity requests'.

The Ombudsman found that how Europol had dealt with the move of one staff member amounted to maladministration. However, in the context of the inquiry, Europol indicated its willingness to revise its existing processes. The Ombudsman welcomed this and asked Europol to report back, within six months, indicating how the revision addresses the shortcomings identified in this inquiry.