You have a complaint against
an EU institution or body?

Closing summaries of cases

Showing 1 - 10 of 38 results

Summary of the decision of the European Ombudsman closing her strategic inquiry OI/6/2017/EA on how the European Commission ensures that persons with disabilities can access its websites

Thursday | 20 December 2018

The Ombudsman looked into how the European Commission ensures that its websites and the online tools it makes available are accessible for persons with disabilities. The Ombudsman asked the Commission about its use of accessible formats (like ‘easy-to-read’), how it enables users to provide feedback on accessibility, and what training it provides for staff members on accessibility issues. The Ombu...

Summary of the decision in strategic inquiry OI/2/2017/TE on the transparency of the Council legislative process

Tuesday | 15 May 2018

This strategic inquiry concerned the transparency of discussions on draft legislation in the preparatory bodies of the Council of the EU (the ‘Council’). In order for European citizens properly to exercise their democratic right to participate in the EU’s decision-making process, and hold those involved to account, legislative deliberations must be sufficiently transparent. When the 28 Member Stat...

Summary of Decision of the European Ombudsman setting out suggestions following her strategic inquiry OI/6/2016/AB on the European Commission’s Special Advisers

Friday | 16 June 2017

This strategic inquiry looks into the European Commission’s rules and practices for ensuring that its Special Advisers do not have conflicts of interest. The Commission appoints Special Advisers to give policy advice to Commissioners on a part-time basis. As many Special Advisers will continue to work outside the Commission during their term as Special Advisers, robust rules and practices are nece...

Summary of the decision of the European Ombudsman setting out suggestions following her strategic inquiry OI/5/2016/AB on timeliness and transparency in the European Commission’s handling of infringement complaints

Thursday | 14 September 2017

Effective application of EU law is essential to ensuring the Union’s credibility. To check that Member States correctly transpose and implement EU law, the European Commission is tasked — in its role as “guardian of the Treaties” — with investigating alleged infringements. Complaints lodged by citizens, organisations and businesses are an essential source of information for the Commission on possi...

Summary of the decision of the European Ombudsman in her strategic inquiry OI/4/2016/EA into how the European Commission treats persons with disabilities under the Joint Sickness Insurance Scheme for EU staff

Thursday | 04 April 2019

In 2015, a UN Committee found that the health insurance scheme for EU staff members, the Joint Sickness Insurance Scheme (JSIS), does not comply with the UN Convention on the Rights of Persons with Disabilities (UNCRPD). The committee recommended that the JSIS be revised to offer comprehensive coverage for disability-related health needs. After receiving complaints from staff members, who had enco...

Summary of the decision concerning delays by the European Commission in processing files on the reproductive toxicity of chemical substances (OI/2/2016/RH)

Tuesday | 18 July 2017

This own-initiative inquiry concerned delays in the handling, under Regulation 1907/2006 on the Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH), of files covering the potential reproductive toxicity of 216 chemical substances. One of the main aims of REACH is to improve the protection of human health and the environment from the risks posed by chemicals. The Regulation...

Decision of the European Ombudsman closing her own-initiative inquiry OI/10/2015/NF concerning EPSO's procedure for dealing with requests for review made by candidates in open competitions

Wednesday | 21 December 2016

This own-initiative inquiry concerned the European Personnel Selection Office’s ('EPSO’s') handling of requests for review made by unsuccessful candidates in selection competitions. In particular, the inquiry focused on delays by EPSO in responding to candidates’ review requests. The Ombudsman opened the inquiry after she received complaints which suggested that EPSO was facing serious difficultie...

Décision de la Médiatrice européenne clôturant son enquête d’initiative OI/11/2015/EIS sur les délais de paiement de la Commission européenne

Monday | 19 December 2016

La majeure partie du budget annuel de l’Union est allouée aux fonds et programmes gérés conjointement par la Commission européenne et les États membres. En juin 2015, la Médiatrice a ouvert une enquête d’initiative sur les délais de paiement de la Commission européenne et s’est penchée en particulier sur la question des paiements aux contractants et bénéficiaires, qui sont les plus susceptibles de...

Decision of the European Ombudsman setting out proposals following her strategic inquiry OI/8/2015/JAS concerning the transparency of Trilogues

Tuesday | 12 July 2016

This strategic inquiry concerns the transparency of an important informal part of the EU legislative process, namely, the transparency of “Trilogues”. The EU’s two legislative bodies, the European Parliament and the Council of the European Union, enact legislation following a proposal by the European Commission. During this process, both co-legislators, assisted by the Commission, often negotiate ...

Investigation of alleged serious irregularities affecting the EU Rule of Law Mission in Kosovo

Thursday | 04 December 2014

Summary of the decision on own-initiative inquiry OI/15/2014/PMC into the way in which the European External Action Service (EEAS) handles allegations of serious irregularities involving the EU Rule of Law Mission (EULEX) in Kosovo After the Ombudsman's attention had been drawn to certain alleged serious irregularities affecting the EU Rule of Law Mission (EULEX) in Kosovo by an EULEX Prosecutor a...