Allegation(s)

1) By rejecting the complainant's application on the ground that the complainant had not used the new on-line form, EACEA infringed the complainant's right to fairness and its legitimate and reasonable expectations.

2) EACEA failed to take a timely decision on the acceptance of the complainant's application.

Claim(s)

1) EACEA should admit the complainant's application.

2) EACEA should apologise to the complainant