The Ombudsman cannot emphasise enough the vital importance, for a person feeling that he or she has been the victim of harassment, of finding an interlocutor that is reliable, responsive and able to reassure him or her that everything is being done to ascertain the facts. The absence of such an interlocutor or its inefficiency can only add to the frustration and helplessness of the person in question, while at the same time damaging the credibility of the institution concerned.