BUILDING TRUST, DRIVING CHANGE

Our mission, vision, principles and values

Mission

Our mission is to help resolve complaints and ensure that the EU administration applies the highest standards of integrity, transparency, accountability and responsiveness. We do this by putting citizens and their rights at the heart of our actions and by fostering constructive dialogue with the EU Institutions, Bodies, Offices and Agencies as well as engaging with other relevant stakeholders.

Vision

Our vision is to be recognised as a trusted defender of rights and of the principles that underpin the democratic functioning of the EU and as an agent of positive change.

Principles and values

Our guiding principles and values serve as a foundation for the way we carry out our work and interact with our stakeholders.

Goal: To raise awareness of the role of the European Ombudsman among citizens and civil society and ensure their voices are heard and rights upheld.

Goal: To drive institutional change and strengthen good administration by promoting fairness, integrity, transparency and trust.

Goal: To reach out and nurture collaborative relationships with stakeholders that can support and enhance the Ombudsman’s effectiveness in protecting citizens’ rights and promoting good administration.

Goal: To promote a forward looking, adaptable and service-minded Ombudsman’s Office that exemplifies best practices, embraces innovation and remains responsive to evolving trends and needs.