Dear Mr X,

You submitted a complaint to the European Ombudsman concerning the above issue.

We informed the Commission of your complaint and asked it to send you a reply. The Commission has informed us that it has done so in the meantime.

The case is therefore closed with the conclusion that it has been settled.

Please note that this inquiry concerned exclusively the Commission’s failure to reply to your concerns. If you are dissatisfied with the substance of the reply, you can lodge a new complaint with the Ombudsman setting out why you are dissatisfied. The Ombudsman would then need to determine if there are grounds to pursue the matter.

Yours sincerely,

Rosita Hickey

Director of Inquiries

Strasbourg, 24/11/2020