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How the European Border and Coast Guard Agency (Frontex) deals with requests for public access to documents, in particular how it communicates with those requesting access
Primer 1261/2020/PB - Preiskava uvedena dne Četrtek | 01 oktober 2020 - Priporočilo o Torek | 21 junij 2022 - Odločba z dne Četrtek | 15 december 2022 - Zadevna institucija ali organ Evropska agencija za mejno in obalno stražo ( Ugotovljene nepravilnosti )
Primer 1361/2020/PB - Preiskava uvedena dne Četrtek | 01 oktober 2020 - Priporočilo o Torek | 21 junij 2022 - Odločba z dne Četrtek | 15 december 2022 - Zadevna institucija ali organ Evropska agencija za mejno in obalno stražo ( Ugotovljene nepravilnosti )

The complainants raised a series of concerns with how the European Border and Coast Guard Agency (Frontex) deals with requests for public access to documents, including difficulties with Frontex's dedicated online portal for access to document requests and conditions Frontex applies to documents that it discloses.
Based on her inquiry, the Ombudsman proposed as a solution that Frontex should end its practice of imposing conditions on complaints regarding documents it discloses. She also proposed that it make disclosed documents available under applicants' accounts in its portal for at least two years, and that it send replies by email. However, Frontex did not commit to implementing these proposals. The Ombudsman thus made a series of recommendations to Frontex concerning these three issues.
While Frontex implemented some of the Ombudsman's suggestions made in the context of the inquiry, it rejected her recommendations. The Ombudsman therefore closed the inquiry with a finding of maladministration.