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Advice, complaints and inquiries in 2021

Advice, complaints and inquiries in 2021
20536 People helped
17060 Advice given through the Interactive Guide on the Ombudsman's website
2166 New complaints handled
1310 Requests for information replied to by the Ombudsman's services
338 Inquiries opened
332 Inquiries opened on the basis of complaints
6 Own-initiative inquiries opened
305 Inquiries closed
300 Complaint-based inquiries closed
5 Own-initiative inquiries closed