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Subject matter of inquiries closed by the European Ombudsman in 2017

Subject matter of inquiries closed by the European Ombudsman in 2017
Transparency/accountability (e.g., access to information and documents) 75 20.6%
Culture of service (e.g., citizen-friendliness, languages and timeliness) 61 16.8%
Respect for procedural rights (e.g., the right to be heard) 60 16.5%
Proper use of discretion (including in infringement procedures) 49 13.5%
Respect for fundamental rights 44 12.1%
Recruitment 43 11.8%
Good management of EU personnel issues 38 10.5%
Sound financial management (e.g., concerning EU tenders, grants and contracts) 23 6.3%
Other 16 4.4%
Ethics 13 3.6%
Public participation in EU decision-making 7 1.9%
Note: In some cases, the Ombudsman closed inquiries with two or more subject matters. The above percentages therefore total more than 100%.