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Advice, complaints and inquiries in 2021
| 20536 | People helped |
| 17060 | Advice given through the Interactive Guide on the Ombudsman's website |
| 2166 | New complaints handled |
| 1310 | Requests for information replied to by the Ombudsman's services |
| 338 | Inquiries opened |
| 332 | Inquiries opened on the basis of complaints |
| 6 | Own-initiative inquiries opened |
| 305 | Inquiries closed |
| 300 | Complaint-based inquiries closed |
| 5 | Own-initiative inquiries closed |
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