Procurar inquéritos

The complainant applied for a vacancy at the European Union Agency for Railways (ERA). When he later asked the ERA for an update on the status of his application, the ERA replied that it had not received it. The complainant thus turned to the Ombudsman.

In the context of the Ombudsman’s inquiry, the ERA explained that, due to a technical error with its email system, it had not received the complainant’s application. However, it asked the selection committee to evaluate the application. The ERA also explained the measures it intends to take to prevent similar incidents in future. The Ombudsman concluded that no further inquiries were justified.