Advice, complaints and inquiries in 2021

Advice, complaints and inquiries in 2021
20536	People helped
17060	Advice given through the Interactive Guide on the Ombudsman's website
2166	New complaints handled
1310	Requests for information replied to by the Ombudsman's services
338	Inquiries opened
332	Inquiries opened on the basis of complaints
6	Own-initiative inquiries opened
305	Inquiries closed
300	Complaint-based inquiries closed
5	Own-initiative inquiries closed

Relatório anual 2022