A minha ambição é ajudar as instituições da UE a tornarem-se mais eficazes, transparentes e responsáveis, através do aumento estratégico da visibilidade e do impacto do trabalho do Provedor de Justiça Europeu. 

Emily O'Reilly, 30 de junho de 2014
60th Rome Treaty anniversaryA vossa Europa - O portal de acesso a serviços públicos europeus e nacionais em linha

Ombudsman opens inquiry into transparency of Council legislative work

The European Ombudsman, Emily O'Reilly, has opened an inquiry into whether the Council of the EU allows sufficient public scrutiny of the evolving discussions on draft EU laws.

Ombudsman urges appropriate Brexit transparency

The European Ombudsman has asked the European Commission to ensure transparency during the upcoming Brexit negotiations

System of unpaid trainees in EU foreign delegations should end

The European Ombudsman has recommended that the European External Action Service pay all of its trainees an appropriate allowance to allow greater access for young people of all backgrounds.

Ombudsman calls on President Juncker to clarify position on Barroso appointment

The European Ombudsman, Emily O'Reilly, has called on President Juncker to clarify the Commission’s position on former Commission President Barroso’s appointment as non-executive chairman and adviser at Goldman Sachs.

Draft guidelines for public officials' interactions with lobbyists

The European Ombudsman has drawn up practical guidelines for public officials' interactions with interest representatives and is inviting comments from all interested parties. You can send us your feedback until 28 February 2017.

Transparency of trilogues

The European Ombudsman called for more transparency of EU law-making by publishing key documents in informal trilogues negotiations

Apresentar uma queixaPedido de informação

O que fazemos

O Provedor de Justiça Europeu investiga queixas sobre má administração nas instituições e nos organismos da União Europeia.

Se é cidadão de um Estado-Membro, ou reside num Estado-Membro da União, pode apresentar uma queixa ao Provedor de Justiça Europeu. As empresas, associações ou outros organismos que tenham sede estatutária na União podem igualmente apresentar queixas ao Provedor de Justiça.

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Quem somos

Emily O'Reilly assumiu o cargo de Provedora de Justiça Europeia em 1 de outubro de 2013.

Ela é a ex-Provedora de Justiça e Comissária para a Informação da irlanda (2003-2013), premiada editora política, personalidade da rádio e da televisão e escritora. 

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A instituição possui uma equipa altamente qualificada e multilingue.

Isto significa que podemos tratar a sua queixa no seu idioma, um dos 24 idiomas oficiais da UE em que trabalhamos. Estamos igualmente empenhados em prestar os nossos serviços de um modo totalmente acessível a pessoas com deficiência.

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How it works

Who can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists...

  • With complaints concerning an EU institution, office or agency
  • Who have already tried to solve the problem with the EU body concerned
  • When the issue is not over two years old
  • Where there is no other legal action underway

The Ombudsman can help with

  • Unfair treatment by EU bodies
  • Problems with EU tenders/contracts
  • Late payments from EU funds
  • Refused access to documents
  • Delays in dealings with EU bodies
  • Undisclosed or improper lobbying

What can the Ombudsman do?

  • Follow-up your complaint with the EU body
  • Help find a fair solution to your problem
  • Issue recommendations to EU bodies
  • Inspect EU documents

How to contact the Ombudsman?

  • You can contact the Ombudsman in the 24 official EU languages
  • Fill out the easy online complaint form
how to contact the ombudsman

Novidades

  • 22 de Março de 2017
    • Decisão -
      Decision in case 1310/2016/BKB on the European Commission’s decision not to allow the complainant to participate in the certification procedure for EU officials to be able to apply for posts in a higher function group
    • Caso aberto -
      The Commission’s failure to provide a timely reply to a request for public access to documents concerning the project "ENLETS disseminates best practice"
  • 20 de Março de 2017
    • Decisão -
      Decision in case 1100/2015/NF concerning the European Commission’s Network on Unconventional Hydrocarbon Extraction
  • 17 de Março de 2017
    • Decisão -
      Entscheidung im Fall 137/2017/KM über das Versäumnis der Europäischen Kommission, auf ein Schreiben des Beschwerdeführers zu den Verhandlungen über ein Dienstleistungsabkommen zu antworten
  • 15 de Março de 2017
    • Decisão -
      Decision in case 129/2017/AMF on the European Commission’s closure of an infringement complaint against Spain
    • Decisão -
      Decision in case 119/2017/AMF on the European Commission’s closure of an infringement complaint against Spain
    • Decisão -
      Decision in case 63/2017/BKB on the application by the European Committee of the Regions of the rules on payment of household allowance to staff members and their spouses
  • 14 de Março de 2017
    • Comunicado de imprensa -
      Ombudsman opens inquiry into transparency of Council legislative work
    • Caso aberto -
      Access to documents relating to Council preparatory bodies when discussing draft EU legislative acts
    • Correspondência -
      Letter opening strategic inquiry OI/2/2017/AB on access to documents relating to Council preparatory bodies when discussing draft EU legislative acts