A minha ambição é ajudar as instituições da UE a tornarem-se mais eficazes, transparentes e responsáveis, através do aumento estratégico da visibilidade e do impacto do trabalho do Provedor de Justiça Europeu. 

Emily O'Reilly, 30 de junho de 2014
60th Rome Treaty anniversaryA vossa Europa - O portal de acesso a serviços públicos europeus e nacionais em linha

EU agencies - How to manage the risk of reputational damage

The European Ombudsman, Emily O'Reilly has hosted an event on Wednesday 18 October on how agencies can uphold the highest ethical and transparency standards so as to protect themselves from reputational damage.

Ombudsman launches public consultation on Council transparency

The European Ombudsman, Emily O'Reilly, has invited feedback on how the Council of the EU can make its law-making work more transparent

Ombudsman's Annual Report 2016

The European Ombudsman, Emily O'Reilly, has launched her Annual Report for 2016. Concerns about transparency in the EU administration accounted for the biggest proportion of the cases

Ombudsman launches list of Dos & Don’ts to help EU officials deal with lobbyists

The European Ombudsman, Emily O'Reilly, has published practical advice for EU officials on interacting with interest representatives.

Ombudsman urges appropriate Brexit transparency

The European Ombudsman has asked the European Commission to ensure transparency during the upcoming Brexit negotiations

Ombudsman asks nine questions on handling of Commissioners’ post-mandate jobs

European Ombudsman, Emily O'Reilly, has asked the Commission to reply to nine questions about the role of its Ad Hoc Ethical Committee and how the Commission deals with the post-mandate activities of Commissioners, including its ...

Apresentar uma queixaPedido de informação

O que fazemos

O Provedor de Justiça Europeu investiga queixas sobre má administração nas instituições e nos organismos da União Europeia.

Se é cidadão de um Estado-Membro, ou reside num Estado-Membro da União, pode apresentar uma queixa ao Provedor de Justiça Europeu. As empresas, associações ou outros organismos que tenham sede estatutária na União podem igualmente apresentar queixas ao Provedor de Justiça.

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Quem somos

Emily O'Reilly assumiu o cargo de Provedora de Justiça Europeia em 1 de outubro de 2013.

Ela é a ex-Provedora de Justiça e Comissária para a Informação da irlanda (2003-2013), premiada editora política, personalidade da rádio e da televisão e escritora. 

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A instituição possui uma equipa altamente qualificada e multilingue.

Isto significa que podemos tratar a sua queixa no seu idioma, um dos 24 idiomas oficiais da UE em que trabalhamos. Estamos igualmente empenhados em prestar os nossos serviços de um modo totalmente acessível a pessoas com deficiência.

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How it works

Who can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists...

  • With complaints concerning an EU institution, office or agency
  • Who have already tried to solve the problem with the EU body concerned
  • When the issue is not over two years old
  • Where there is no other legal action underway

The Ombudsman can help with

  • Unfair treatment by EU bodies
  • Problems with EU tenders/contracts
  • Late payments from EU funds
  • Refused access to documents
  • Delays in dealings with EU bodies
  • Undisclosed or improper lobbying

What can the Ombudsman do?

  • Follow-up your complaint with the EU body
  • Help find a fair solution to your problem
  • Issue recommendations to EU bodies
  • Inspect EU documents

How to contact the Ombudsman?

  • You can contact the Ombudsman in the 24 official EU languages
  • Fill out the easy online complaint form
how to contact the ombudsman

Novidades

  • 11 de Dezembro de 2017
    • Caso aberto -
      The European Commission’s appointment of the Director-General for its Internal Audit Service
    • Decisão -
      Decision in case 64/2017/NF on a European Commission public consultation not being available in all official EU languages
    • -
      European Ombudsman proposal in case 176/2015/JF on the alleged failure of the European Food Safety Authority to reply adequately to questions about an authorisation application for genetically modified maize
  • 8 de Dezembro de 2017
    • Caso aberto -
      The Commission’s handling of the authorisation of formaldehyde as a feed additive
  • 1 de Dezembro de 2017
    • Discurso -
      Recht und Gerichtigkeit - ein Widerspruch?
    • Discurso -
      Law and Justice - a contradiction?
  • 30 de Novembro de 2017
    • Comunicado de imprensa -
      Ombudsman welcomes EU decision to pay trainees in EU foreign delegations
    • Caso aberto -
      Commission and alleged failure to pursue infringement case against France - CHAP(2016)02580, social security contributions of frontier workers
  • 29 de Novembro de 2017
    • Decisão -
      Decision in case 1933/2014/JF on the refusal to give full public access to a report on a meeting between the European Commissioner for Trade and an oil and gas multinational
  • 28 de Novembro de 2017
    • Decisão -
      Decision in case 1245/2015/NF on the European Commission’s refusal to give full access to documents concerning the labelling of Croatian wine