A minha ambição é ajudar as instituições da UE a tornarem-se mais eficazes, transparentes e responsáveis, através do aumento estratégico da visibilidade e do impacto do trabalho do Provedor de Justiça Europeu. 

Emily O'Reilly, 30 de junho de 2014
 Consulta pública sobre a Estratégia da Provedora de Justiça Europeia «Rumo a 2019»60th Rome Treaty anniversaryA vossa Europa - O portal de acesso a serviços públicos europeus e nacionais em linha

European Network of Ombudsmen Conference 2017

The annual European Network of Ombudsmen 2017 conference took place on 19 and 20 June.  Videos of the four sessions covering 'populism' in the EU; Brexit and citizens' rights; open governance;  and current and future challenges for Ombudsmen ...

Ombudsman's Annual Report 2016

The European Ombudsman, Emily O'Reilly, has launched her Annual Report for 2016. Concerns about transparency in the EU administration accounted for the biggest proportion of the cases

Ombudsman launches list of Dos & Don’ts to help EU officials deal with lobbyists

The European Ombudsman, Emily O'Reilly, has published practical advice for EU officials on interacting with interest representatives.

Ombudsman announces Award for Good Administration winners

The European Ombudsman, Emily O´Reilly, awarded projects in seven categories with the overall Award for Good Administration going to the Commission´s DG Sante for the project "EU collaboration to help patients with rare diseases". The ...

Ombudsman opens inquiry into transparency of Council legislative work

The European Ombudsman, Emily O'Reilly, has opened an inquiry into whether the Council of the EU allows sufficient public scrutiny of the evolving discussions on draft EU laws.

Ombudsman urges appropriate Brexit transparency

The European Ombudsman has asked the European Commission to ensure transparency during the upcoming Brexit negotiations

Ombudsman calls on President Juncker to clarify position on Barroso appointment

The European Ombudsman, Emily O'Reilly, has called on President Juncker to clarify the Commission’s position on former Commission President Barroso’s appointment as non-executive chairman and adviser at Goldman Sachs.

Apresentar uma queixaPedido de informação

O que fazemos

O Provedor de Justiça Europeu investiga queixas sobre má administração nas instituições e nos organismos da União Europeia.

Se é cidadão de um Estado-Membro, ou reside num Estado-Membro da União, pode apresentar uma queixa ao Provedor de Justiça Europeu. As empresas, associações ou outros organismos que tenham sede estatutária na União podem igualmente apresentar queixas ao Provedor de Justiça.

Leia mais...

Quem somos

Emily O'Reilly assumiu o cargo de Provedora de Justiça Europeia em 1 de outubro de 2013.

Ela é a ex-Provedora de Justiça e Comissária para a Informação da irlanda (2003-2013), premiada editora política, personalidade da rádio e da televisão e escritora. 

Leia mais...

A instituição possui uma equipa altamente qualificada e multilingue.

Isto significa que podemos tratar a sua queixa no seu idioma, um dos 24 idiomas oficiais da UE em que trabalhamos. Estamos igualmente empenhados em prestar os nossos serviços de um modo totalmente acessível a pessoas com deficiência.

Leia mais...

How it works

Who can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists...

  • With complaints concerning an EU institution, office or agency
  • Who have already tried to solve the problem with the EU body concerned
  • When the issue is not over two years old
  • Where there is no other legal action underway

The Ombudsman can help with

  • Unfair treatment by EU bodies
  • Problems with EU tenders/contracts
  • Late payments from EU funds
  • Refused access to documents
  • Delays in dealings with EU bodies
  • Undisclosed or improper lobbying

What can the Ombudsman do?

  • Follow-up your complaint with the EU body
  • Help find a fair solution to your problem
  • Issue recommendations to EU bodies
  • Inspect EU documents

How to contact the Ombudsman?

  • You can contact the Ombudsman in the 24 official EU languages
  • Fill out the easy online complaint form
how to contact the ombudsman

Novidades

  • 23 de Junho de 2017
    • Caso aberto -
      The European Parliament`s refusal of access to a document identified by its reference number
    • Caso aberto -
      The European Parliament`s refusal of access to documents relating to an investigation into the employment conditions of an MEP`s assistant
  • 22 de Junho de 2017
    • Decisão -
      Decision in case 2310/2013/JAS on the European Commission’s handling of a request for public access to a document related to the interpretation of the “whistleblowing” rules in the EU Staff Regulations
    • Decisão -
      Decision in case 153/2017/NF on the European Environment Agency’s procedure for handling a staff harassment allegation
    • Decisão -
      Decision in case 577/2017/JUF on the European Commission’s failure to answer correspondence concerning its handling of a complaint about the Irish Competition and Consumer Protection Commission
    • Decisão -
      Decision in case 629/2017/PMC on the European Commission’s suggestion that the complainant report a concern to the European Anti-Fraud Office (OLAF) instead of investigating and reporting it to OLAF itself
    • Caso aberto -
      The European Defence Agency`s refusal of access to documents relating to the Preparatory Action on Defence Research and the European Defence Research Programme
    • Discurso -
      Hearing at PETI Committee on "Restoring Citizen's trust in the European Project"
    • Discurso -
      Hearing at PETI Committee on “Restoring Citizens’ trust in the European Project”
  • 21 de Junho de 2017
    • Decisão -
      Decision of the European Ombudsman setting out suggestions following her strategic inquiry OI/6/2016/AB on the Commission's Special Advisers