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European Ombudsman has first meeting with new French Ombudsman

The European Ombudsman, P. Nikiforos Diamandouros, today met his French counterpart, Mr. Jean-Paul Delevoye, in Strasbourg to discuss co-operation between their institutions. This was their first meeting, following the appointment of Mr. Delevoye as Médiateur de la République in April this year.

The two Ombudsmen agreed that they should strive:

  • to deal with citizens' complaints as quickly as possible - as the institution charged with promoting good administration, the ombudsman must handle citizens' grievances in a timely manner;

  • to ensure that citizens know exactly whom to turn to with their complaints - this is vital so that complaints are sent directly to the body best placed to deal with them;

  • to work together to resolve citizens' complaints effectively - this co-operation includes the transfer of complaints, where appropriate, and the exchange of information via the European Ombudsman's network of national and regional ombudsmen.

Commenting on the meeting, Mr. Diamandouros said "The European Ombudsman has always worked closely with his French counterpart. Following today's meeting, I am convinced that this co-operation will go from strength to strength. Our joint efforts should help ensure that the public administration - at both the European and the national levels - delivers on the promises made to citizens."

 

For further information,please contact Ms Rosita Agnew, Press and Communications Officer; tel.: + 32 (0) 2 284 25 42.

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For further information about the Ombudsman's media activities, please contact: Ms Gundi Gadesmann, Head of communication, Tel. +32 2 284 26 09.