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Decision in case 447/2018/JF on the Europol’s failure to answer correspondence reporting crimes

Dostępne języki :  en
  • Sprawa :  447/2018/JF
    Otwarta 2018-03-15 - Decyzja z 2018-04-18
  • Dotyczy(Dotyczą) instytucji :  Europejski Urząd Policji

1. On 20 January 2018, the complainant wrote to the European Union Agency for Law Enforcement Cooperation (‘Europol’) reporting crimes. As the complainant had not received a reply after almost a month, she turned to the European Ombudsman.

2. The Ombudsman’s inquiry team contacted Europol. Europol then replied to the complainant on 19 March 2018.

3. As a reply has now been sent, this complaint is resolved[1] and I have decided to close the case[2].


Peter Bonnor

Head of Process Management and Inquiries - Unit 5

Strasbourg, 18/04/2018


[1] If the complainant considers that the institution’s reply is not satisfactory, it is open to him/her/it to make a new complaint to the Ombudsman.

[2] This complaint has been dealt with under delegated case handling, in accordance with Article 11 of the Decision of the European Ombudsman adopting Implementing Provisions

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Sprawa :  447/2018/JF