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The role of the European Ombudsman

The European Ombudsman is an independent and impartial body that holds the EU’s institutions and agencies to account, and promotes good administration. The Ombudsman helps people, businesses and organisations facing problems with the EU’s administration by investigating complaints about maladministration by EU institutions and bodies, but also by proactively looking into broader systemic issues.

Our Strategy

European Ombudsman Emily O’Reilly adopted a strategy for her term until 2019, which aims to increase the impact, relevance, and visibility of the institution. The strategy aims to utilise the Ombudsman’s resources in a strategic way by identifying those areas of EU public administration where we can be most effective. We monitor how the office worked to implement the strategy on an annual basis.

Read more about our strategy