Mijn ambitie is om de EU-instellingen te ondersteunen om effectiever, transparanter en verantwoordelijker te worden door de zichtbaarheid en de impact van het werk van de Europese Ombudsman strategisch te vergroten

Emily O'Reilly, 30 juni 2014
60th Rome Treaty anniversaryUw Europa - De portaalsite voor Europese en nationale online-overheidsdiensten

Annual Report 2017

The Ombudsman launched her Annual Report for 2017. Concerns about transparency in the EU administration accounted for the biggest proportion of the Ombudsman's cases (20.6%) in 2017. The year also saw the number of complaints rise again due ...

Ombudsman sends Special Report to Parliament on lack of Council accountability

The Ombudsman calls on Parliament's support after the Council's failure to respond to her Recommendations aiming to improve the accountability of its legislative work

Ombudsman launches ‘fast-track’ complaint procedure for access to documents

Under the new system the Ombudsman aims to take a decision within two months of receiving  an access to document complaint

Ombudsman asks Commission to reassess Barroso appointment

The Ombudsman has asked that former Commission President Barroso’s employment with Goldman Sachs Bank be reassessed by its Ethics Committee

Een klacht indienenInformatie aanvragen

Wat wij doen

De Europese Ombudsman onderzoekt klachten over wanbeheer bij de instellingen en organen van de Europese Unie.

U kunt een klacht indienen bij de Europese Ombudsman indien u onderdaan bent van een lidstaat van de Unie of als u in een lidstaat woonachtig bent. Ook bedrijven, verenigingen of andere organen die hun statutaire zetel in de Unie hebben, kunnen een klacht indienen bij de Ombudsman.

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Wie zijn wij

Emily O'Reilly trad aan als Europese Ombudsman op 1 oktober 2013.

Zij was voorheen de Nationale Ombudsman van Ierland evenals de Nationale Informatie Commissaris van Ierland (2003-2013). Zij is ook een gerenommeerde politiek redactrice, nieuws omroepster en schrijfster.

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De instelling heeft hoog gekwalificeerd en meertalig personeel.

Dit betekent dat wij uw klacht kunnen behandelen in een taal naar wens binnen de 24 EU-talen. We zijn toegewijd om onze dienst volledig toegankelijk te maken voor mensen met een beperking.

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How it works

Who can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists...

  • With complaints concerning an EU institution, office or agency
  • Who have already tried to solve the problem with the EU body concerned
  • When the issue is not over two years old
  • Where there is no other legal action underway

The Ombudsman can help with

  • Unfair treatment by EU bodies
  • Problems with EU tenders/contracts
  • Late payments from EU funds
  • Refused access to documents
  • Delays in dealings with EU bodies
  • Undisclosed or improper lobbying

What can the Ombudsman do?

  • Follow-up your complaint with the EU body
  • Help find a fair solution to your problem
  • Issue recommendations to EU bodies
  • Inspect EU documents

How to contact the Ombudsman?

  • You can contact the Ombudsman in the 24 official EU languages
  • Fill out the easy online complaint form
how to contact the ombudsman

Wat is nieuw?

  • 19 juli 2018
    • Correspondentie -
      Report on Meetings and Inspection of Documents – Joint Complaints 488/2018/KR and 514/2018/KR on the European Commission's Appointment of a new Secretary-General
    • Besluiten -
      Decision in case 859/2018/TE on the European Anti-Fraud Office’s refusal to grant access to the final investigation report in the ‘Stork Nest’ case
    • Aanbeveling -
      Recommendation of the European Ombudsman in case 150/2017/JN on the European Commission's failure to carry out a human rights impact assessment before approving the inclusion of a Sector Understanding on Export Credits for Coal-fired Electricity Generation Projects as Annex VI to the OECD Arrangement on Officially Supported Export Credits
  • 18 juli 2018
    • Besluiten -
      Decision in case OI/1/2018/AMF on the Single Resolution Board´s handling of requests for access to documents from shareholders of the Spanish bank Banco Popular
    • Correspondentie -
      Report on the European Ombudsman´s meeting in case OI/1/2018/AMF
    • Correspondentie -
      Report on the European Ombudsman targeted consultation on the Joint Sickness Insurance Scheme and the UN Convention on the Rights of Persons with Disabilities (OI/4/2016/EA)
    • Aanbeveling -
      Recommendation of the European Ombudsman in her strategic inquiry OI/4/2016/EA against the European Commission on whether the treatment of persons with disabilities under the Joint Sickness Insurance Scheme complies with the UN Convention on the Rights of Persons with Disabilities
  • 13 juli 2018
    • Besluiten -
      Decision in case 428/2016/LM on the European Commission’s response to a request for internal review of its decision to grant market authorisation for a genetically modified oilseed rape
  • 12 juli 2018
    • Zaak geopend -
      The European Commission’s failure to adopt a draft authorisation decision under the REACH Regulation for chromium trioxide within the applicable 3-month time limit
    • Zaak geopend -
      Alleged irregular public consultation carried out by the European Commission on options for a multilateral reform of investment dispute resolution, including the creation of a Multilateral Investment Court