Mijn ambitie is om de EU-instellingen te ondersteunen om effectiever, transparanter en verantwoordelijker te worden door de zichtbaarheid en de impact van het werk van de Europese Ombudsman strategisch te vergroten

Emily O'Reilly, 30 juni 2014
60th Rome Treaty anniversaryUw Europa - De portaalsite voor Europese en nationale online-overheidsdiensten

Ombudsman launches public consultation on Council transparency

The European Ombudsman, Emily O'Reilly, has invited feedback on how the Council of the EU can make its law-making work more transparent

EU agencies - How to manage the risk of reputational damage

The European Ombudsman, Emily O’Reilly, hosts an event on Wednesday 18 October on how agencies can implement the highest ethical and transparency standards so as to protect themselves from  reputational damage

Ombudsman's Annual Report 2016

The European Ombudsman, Emily O'Reilly, has launched her Annual Report for 2016. Concerns about transparency in the EU administration accounted for the biggest proportion of the cases

Ombudsman launches list of Dos & Don’ts to help EU officials deal with lobbyists

The European Ombudsman, Emily O'Reilly, has published practical advice for EU officials on interacting with interest representatives.

Ombudsman opens inquiry into transparency of Council legislative work

The European Ombudsman, Emily O'Reilly, has opened an inquiry into whether the Council of the EU allows sufficient public scrutiny of the evolving discussions on draft EU laws.

Ombudsman urges appropriate Brexit transparency

The European Ombudsman has asked the European Commission to ensure transparency during the upcoming Brexit negotiations

Ombudsman asks nine questions on handling of Commissioners’ post-mandate jobs

European Ombudsman, Emily O'Reilly, has asked the Commission to reply to nine questions about the role of its Ad Hoc Ethical Committee and how the Commission deals with the post-mandate activities of Commissioners, including its ...

Een klacht indienenInformatie aanvragen

Wat wij doen

De Europese Ombudsman onderzoekt klachten over wanbeheer bij de instellingen en organen van de Europese Unie.

U kunt een klacht indienen bij de Europese Ombudsman indien u onderdaan bent van een lidstaat van de Unie of als u in een lidstaat woonachtig bent. Ook bedrijven, verenigingen of andere organen die hun statutaire zetel in de Unie hebben, kunnen een klacht indienen bij de Ombudsman.

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Wie zijn wij

Emily O'Reilly trad aan als Europese Ombudsman op 1 oktober 2013.

Zij was voorheen de Nationale Ombudsman van Ierland evenals de Nationale Informatie Commissaris van Ierland (2003-2013). Zij is ook een gerenommeerde politiek redactrice, nieuws omroepster en schrijfster.

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De instelling heeft hoog gekwalificeerd en meertalig personeel.

Dit betekent dat wij uw klacht kunnen behandelen in een taal naar wens binnen de 24 EU-talen. We zijn toegewijd om onze dienst volledig toegankelijk te maken voor mensen met een beperking.

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How it works

Who can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists...

  • With complaints concerning an EU institution, office or agency
  • Who have already tried to solve the problem with the EU body concerned
  • When the issue is not over two years old
  • Where there is no other legal action underway

The Ombudsman can help with

  • Unfair treatment by EU bodies
  • Problems with EU tenders/contracts
  • Late payments from EU funds
  • Refused access to documents
  • Delays in dealings with EU bodies
  • Undisclosed or improper lobbying

What can the Ombudsman do?

  • Follow-up your complaint with the EU body
  • Help find a fair solution to your problem
  • Issue recommendations to EU bodies
  • Inspect EU documents

How to contact the Ombudsman?

  • You can contact the Ombudsman in the 24 official EU languages
  • Fill out the easy online complaint form
how to contact the ombudsman

Wat is nieuw?

  • 20 oktober 2017
    • Bezoek -
      Event summary - EU agencies - How to manage the risk of reputational damage
  • 17 oktober 2017
    • Besluiten -
      Decision in case 1475/2016/JAS on the European Medicines Agency’s handling of the referral procedure relating to human papillomavirus (HPV) vaccines
  • 13 oktober 2017
    • Correspondentie -
      Reply from the European Commission to the European Ombudsman's letter opening strategic inquiry OI/6/2017/EA on the accessibility of websites and online tools that it manages
  • 12 oktober 2017
    • Zaak geopend -
      The European Commission’s handling of requests for access to documents on how it deals with and tries to prevent the unauthorised disclosure of its documents
    • Zaak geopend -
      The European Commission’s handling of a request for access to documents on lobbying on the Preparatory Action on Defence Research and the European Defence Research Programme
  • 11 oktober 2017
    • Zaak geopend -
      The European Commission’s delayed handling of a request for public access to documents
  • 6 oktober 2017
    • Besluiten -
      Decision in case 1086/2017/PMC on the European Commission’s legal interpretation of the one-year period for collecting signatures of support in a European Citizens’ Initiative
    • Zaak geopend -
      The European Commission’s refusal to grant access to its catalogue of nanomaterials used in cosmetics and related notifications
  • 5 oktober 2017
    • Correspondentie -
      Request for an inspection in strategic inquiry OI/2/2017/AB on access to documents relating to Council preparatory bodies when discussing draft EU legislative acts
    • Correspondentie -
      Europese Ombudsman - Openbare Raadpleging - Transparantie van wetgevende werkzaamheden binnen voorbereidende instanties van de Raad