Mijn ambitie is om de EU-instellingen te ondersteunen om effectiever, transparanter en verantwoordelijker te worden door de zichtbaarheid en de impact van het werk van de Europese Ombudsman strategisch te vergroten

Emily O'Reilly, 30 juni 2014
60th Rome Treaty anniversaryUw Europa - De portaalsite voor Europese en nationale online-overheidsdiensten

Annual Report 2017

The Ombudsman launches her Annual Report for 2017. The year saw a rise in the number of complaints, while concerns about transparency in the EU administration accounted for the biggest proportion of the Ombudsman's cases

Ombudsman sends Special Report to Parliament on lack of Council accountability

The Ombudsman calls on Parliament's support after the Council's failure to respond to her Recommendations aiming to improve the accountability of its legislative work

Ombudsman launches ‘fast-track’ complaint procedure for access to documents

Under the new system the Ombudsman aims to take a decision within two months of receiving  an access to document complaint

Ombudsman asks Commission to reassess Barroso appointment

The Ombudsman has asked that former Commission President Barroso’s employment with Goldman Sachs Bank be reassessed by its Ethics Committee

Een klacht indienenInformatie aanvragen

Wat wij doen

De Europese Ombudsman onderzoekt klachten over wanbeheer bij de instellingen en organen van de Europese Unie.

U kunt een klacht indienen bij de Europese Ombudsman indien u onderdaan bent van een lidstaat van de Unie of als u in een lidstaat woonachtig bent. Ook bedrijven, verenigingen of andere organen die hun statutaire zetel in de Unie hebben, kunnen een klacht indienen bij de Ombudsman.

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Wie zijn wij

Emily O'Reilly trad aan als Europese Ombudsman op 1 oktober 2013.

Zij was voorheen de Nationale Ombudsman van Ierland evenals de Nationale Informatie Commissaris van Ierland (2003-2013). Zij is ook een gerenommeerde politiek redactrice, nieuws omroepster en schrijfster.

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De instelling heeft hoog gekwalificeerd en meertalig personeel.

Dit betekent dat wij uw klacht kunnen behandelen in een taal naar wens binnen de 24 EU-talen. We zijn toegewijd om onze dienst volledig toegankelijk te maken voor mensen met een beperking.

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How it works

Who can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists...

  • With complaints concerning an EU institution, office or agency
  • Who have already tried to solve the problem with the EU body concerned
  • When the issue is not over two years old
  • Where there is no other legal action underway

The Ombudsman can help with

  • Unfair treatment by EU bodies
  • Problems with EU tenders/contracts
  • Late payments from EU funds
  • Refused access to documents
  • Delays in dealings with EU bodies
  • Undisclosed or improper lobbying

What can the Ombudsman do?

  • Follow-up your complaint with the EU body
  • Help find a fair solution to your problem
  • Issue recommendations to EU bodies
  • Inspect EU documents

How to contact the Ombudsman?

  • You can contact the Ombudsman in the 24 official EU languages
  • Fill out the easy online complaint form
how to contact the ombudsman

Wat is nieuw?

  • 18 juni 2018
    • Correspondentie -
      Reply from the European Commission to the European Ombudsman concerning the Commission's appointment of a new Secretary-General (Joint inquiry into complaints 488/2018/KR and 514/2018/KR)
  • 14 juni 2018
    • Besluiten -
      Decision in case 618/2017/CEC on the failure of the European Securities and Markets Authority (ESMA) to open an investigation into the Cypriot supervisory authority’s handling of an alleged fraud by an online trading firm
    • Besluiten -
      Decision in case 1311/2016/TM on how the European Aviation Safety Agency dealt with a safety report
  • 8 juni 2018
    • Besluiten -
      Decision in case 663/2017/TE on how the European Anti-Fraud Office (OLAF) dealt with a request for access to documents from its investigation concerning the then European Parliament President
    • Besluiten -
      Decision in cases 611/2017/TE and 895/2017/TE on how the European Parliament dealt with requests for access to documents
  • 7 juni 2018
    • Besluiten -
      Decision in case 1419/2016/JN concerning statements made by a European Commissioner in relation to an on-going OLAF investigation
  • 6 juni 2018
    • Besluiten -
      Decision in case 454/2018/THH on the decision of the European Aviation Safety Agency to grant partial access to a report on the fire safety of an aircraft engine
  • 5 juni 2018
    • Zaak geopend -
      The European Commission’s policy of extending the approval period for "hazardous" pesticides active substances
  • 1 juni 2018
    • Besluiten -
      Decision in case 565/2018/TE on the European Commission’s failure to respond to two requests for access to documents concerning the resignation of the former Director-General of the European Anti-Fraud Office
  • 31 mei 2018
    • Besluiten -
      Decision in case 429/2017/AMF on the European Commission´s alleged failure to protect an EU staff member as a whistleblower