Mijn ambitie is om de EU-instellingen te ondersteunen om effectiever, transparanter en verantwoordelijker te worden door de zichtbaarheid en de impact van het werk van de Europese Ombudsman strategisch te vergroten

Emily O'Reilly, 30 juni 2014
60th Rome Treaty anniversaryUw Europa - De portaalsite voor Europese en nationale online-overheidsdiensten

European Network of Ombudsmen Conference 2017

The annual European Network of Ombudsmen 2017 conference took place on 19 and 20 June.  Videos of the four sessions covering 'populism' in the EU; Brexit and citizens' rights; open governance;  and current and future challenges for Ombudsmen ...

Ombudsman's Annual Report 2016

The European Ombudsman, Emily O'Reilly, has launched her Annual Report for 2016. Concerns about transparency in the EU administration accounted for the biggest proportion of the cases

Ombudsman launches list of Dos & Don’ts to help EU officials deal with lobbyists

The European Ombudsman, Emily O'Reilly, has published practical advice for EU officials on interacting with interest representatives.

Ombudsman urges appropriate Brexit transparency

The European Ombudsman has asked the European Commission to ensure transparency during the upcoming Brexit negotiations

Ombudsman asks nine questions on handling of Commissioners’ post-mandate jobs

European Ombudsman, Emily O'Reilly, has asked the Commission to reply to nine questions about the role of its Ad Hoc Ethical Committee and how the Commission deals with the post-mandate activities of Commissioners, including its ...

Een klacht indienenInformatie aanvragen

Wat wij doen

De Europese Ombudsman onderzoekt klachten over wanbeheer bij de instellingen en organen van de Europese Unie.

U kunt een klacht indienen bij de Europese Ombudsman indien u onderdaan bent van een lidstaat van de Unie of als u in een lidstaat woonachtig bent. Ook bedrijven, verenigingen of andere organen die hun statutaire zetel in de Unie hebben, kunnen een klacht indienen bij de Ombudsman.

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Wie zijn wij

Emily O'Reilly trad aan als Europese Ombudsman op 1 oktober 2013.

Zij was voorheen de Nationale Ombudsman van Ierland evenals de Nationale Informatie Commissaris van Ierland (2003-2013). Zij is ook een gerenommeerde politiek redactrice, nieuws omroepster en schrijfster.

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De instelling heeft hoog gekwalificeerd en meertalig personeel.

Dit betekent dat wij uw klacht kunnen behandelen in een taal naar wens binnen de 24 EU-talen. We zijn toegewijd om onze dienst volledig toegankelijk te maken voor mensen met een beperking.

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How it works

Who can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists...

  • With complaints concerning an EU institution, office or agency
  • Who have already tried to solve the problem with the EU body concerned
  • When the issue is not over two years old
  • Where there is no other legal action underway

The Ombudsman can help with

  • Unfair treatment by EU bodies
  • Problems with EU tenders/contracts
  • Late payments from EU funds
  • Refused access to documents
  • Delays in dealings with EU bodies
  • Undisclosed or improper lobbying

What can the Ombudsman do?

  • Follow-up your complaint with the EU body
  • Help find a fair solution to your problem
  • Issue recommendations to EU bodies
  • Inspect EU documents

How to contact the Ombudsman?

  • You can contact the Ombudsman in the 24 official EU languages
  • Fill out the easy online complaint form
how to contact the ombudsman

Wat is nieuw?

  • 20 september 2017
    • Correspondentie -
      Reply from the European Medicines Agency (EMA) to the Ombudsman's strategic inquiry OI/7/2017/KR into pre-submission activities organised by EMA.
    • Toespraak -
      Address to ICIC on the future of transparency and access to information
  • 13 september 2017
    • Persbericht -
      Ombudsman welcomes proposals to strengthen Commissioner ethics and transparency rules
  • 8 september 2017
    • Correspondentie -
      Reply from First Vice President Timmermans to the European Ombudsman concerning suggestions for improvement of the European Citizens Initiative procedure
  • 6 september 2017
    • Zaak geopend -
      The European Commission’s handling of a request for prolongation of part-time work as a reasonable accommodation for a seriously ill staff member
  • 30 augustus 2017
    • Correspondentie -
      Reply from the Council to the Ombudsman's strategic inquiry OI/2/2017/AB on access to documents relating to Council preparatory bodies when discussing draft EU legislative acts
  • 29 augustus 2017
    • Evenement -
      Visit to Copenhagen and Aarhus (24/09/2017)
  • 8 augustus 2017
    • Zaak geopend -
      The Council’s refusal, following a request from an MEP, to give public access to the opinion of its Legal Service concerning an interinstitutional agreement on a Transparency Register
    • Zaak geopend -
      The European Commission’s handling of a request for access to documents on salary data for civil servants in the Member States of the EU
    • Zaak geopend -
      The Commission’s handling of a request from AccessInfo Europe to give public access to the opinions of its Legal Service concerning the transparency register