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Decision in case 891/2020/KT on how the European Border and Coast Guard Agency (Frontex) dealt with technical problems in a selection procedure for border and coast guard officers

Pirmdiena | 09 novembris 2020

The complainant took an online language test as part of a staff selection procedure organised by Frontex to recruit border and coast guard officers. He failed the test and was thus excluded from further participation in the selection procedure. He complained that the decision to exclude him was unfair as technical problems during the speaking part of the test meant that his answers had not been properly recorded.

The Ombudsman found that Frontex was justified in excluding the complainant from further participation in the selection procedure without allowing him to retake the test. Despite the technical problems, Frontex had had sufficient material to assess the complainant´s speaking skills. The complainant had failed the language test also because of his performance in another part of the test.

The Ombudsman closes the case with the conclusion that there was no maladministration by Frontex. The Ombudsman trusts that Frontex will take greater care in communicating with candidates in staff selection procedures in case of technical problems in future.