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Subject matter of inquiries closed by the European Ombudsman in 2019

Subject matter of inquiries closed by the European Ombudsman in 2019

Transparency and accountability (e.g., access to information and documents)

151

26.9%

Culture of service (e.g., citizen-friendliness, languages and timeliness)

123

22.0%

Proper use of discretion (including in infringement procedures)

111

19.8%

Respect for procedural rights (e.g., the right to be heard)

74

13.2%

Good management of personnel issues

73

13.0%

Recruitment

69

12.3%

Respect for fundamental rights

47

8.4%

Sound financial management (e.g., concerning EU tenders, grants and contracts)

36

6.4%

Ethics

15

2.7%

Public participation in EU decision-making

12

2.1%

Other

18

3.2%

Note: In some cases, the Ombudsman closed inquiries with two or more subject matters. The above percentages therefore total more than 100%.