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Advice, complaints and inquiries in 2019

Advice, complaints and inquiries in 2019
19 619 People helped
16 045 Advice given through the Interactive Guide on the Ombudsman's website
2 201 New complaints handled
1 373 Requests for information replied to by the Ombudsman's services
458 Inquiries opened
456 Inquiries opened on the basis of complaints
2 Own-initiative inquiries opened
560 Inquiries closed 
552 Complaint-based inquiries closed
8 Own-initiative inquiries closed