Norite pateikti skundą dėl ES institucijos ar įstaigos?

Bylos 1311/2016/TM dėl to, kaip Europos aviacijos saugos agentūra atsižvelgė į saugos pranešimą, sprendimas

Byla buvo susijusi su tuo, kaip Europos aviacijos saugos agentūra (EASA) atsižvelgė į saugos pranešimą, kurį pateikė orlaivių techninės priežiūros mechanikas, dirbantis ES teritorijoje esančio oro uosto techninės priežiūros bazėje. Skundo pateikėjas buvo nepatenkintas, kad EASA neinformavo jo apie veiksmus, kurių buvo imtasi dėl jo pranešimo.

Skundo pateikėjo pranešimas buvo pateiktas laikantis EASA konfidencialių saugos pranešimų pateikimo taisyklių. Pagal tuomet galiojusias taisykles pranešimus teikiantys asmenys buvo informuoti, kad negaus informacijos apie veiksmus, kurų imamasi dėl jų pranešimų.

Europos ombudsmenė ištyrė šį klausimą ir nustatė, kad EASA praktika neteikti informacijos apie veiksmus, kurių imamasi dėl pranešimų, laikytina netinkamu administravimu. Europos ombudsmenė rekomendavo EASA pakeisti konfidencialių saugos pranešimų pateikimo procedūrą, kad asmenims, pateikiantiems saugos pranešimus, būtų užtikrinamas grįžtamasis ryšys, kiek tai įmanoma, nepakenkiant EASA veiksmams.

EASA priėmė Europos ombudsmenės rekomendaciją ir pakeitė savo praktiką dėl grįžtamojo ryšio saugos pranešimus teikiantiems asmenims. Europos ombudsmenė teigiamai vertina skubius EASA veiksmus ir tyrimą baigia.

Background to the complaint

1. The complainant worked at an aircraft maintenance base at an airport in an EU Member State and reported to the EASA safety issues concerning the maintenance of aircrafts.

2. The EASA informed the complainant that the information he had provided would be treated under the EASA’s ‘Confidential Safety Reporting ‘(CSR) procedure and informed him that, in accordance with the applicable rules, it would not provide any follow-up information.

The Ombudsman's recommendation

3. The Ombudsman noted that principles of good administration require that, regardless of what decision an EU institution or body may take, it should inform the individual who raised the matter about the outcome.

4. In the light of the above, the Ombudsman made the following recommendation[1]:

The European Aviation Safety Agency should amend its Confidential Safety Reporting procedure to ensure that those who report safety concerns receive feedback to the extent that this is possible without compromising the integrity of the EASA’s actions.

5. In reply to the Ombudsman’s recommendation, the EASA informed her that it had changed its policy. In its acknowledgment of receipt, sent to a person reporting safety concerns, , the EASA now informs that person of whether it has the power to investigate, and if so, that the person will be informed of the outcome of the investigation within 30 days of its conclusion, provided this does not compromise the integrity of the EASA’s actions.

6. In addition, the EASA said that clearer information on the procedure and possible outcome is provided on its dedicated CSR reporting webpage[2].

7. The EASA stated that the CSR procedure was in the process of being reviewed and that the new rules will refer to the improved practice already put into place.

The Ombudsman's assessment after the recommendation

8. The Ombudsman welcomes the EASA’s acceptance of her recommendation and is pleased to note that it has taken action to implement it.


Based on the inquiry, the Ombudsman closes this case with the following conclusion:

The European Aviation Safety Agency has accepted and implemented the Ombudsman’s recommendation.

The complainant and the European Aviation Safety Agency will be informed of this decision.


Emily O'Reilly

European Ombudsman

Strasbourg, 12/06/2018


[1] The full text of the recommendation and the arguments that led to it are available at: