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Decision of the European Ombudsman on internal procedures for dealing with applications for public access to documents and requests for information

Letter - Thursday | 05 September 2019

The procedures set out in this Decision aim to ensure that, in examining applications for public access to documents and requests for information, the Ombudsman applies the highest standards of transparency and efficiency. Applications for public access to documents held by the European Ombudsman’s Office shall be dealt with in accordance with Regulation (EC) No 1049/2001[1], while respecting the ...

The Ombudsman's policy on the provision of information to the third-party data subject in a complaint or an inquiry

Document - Tuesday | 16 July 2019

1. Introduction In addition to processing personal data of individuals who submit complaints, the Ombudsman may, depending on the facts of the case, have to process personal data in relation to other individuals ('third-party data subjects'). Upon receipt of a complaint, the Ombudsman assesses whether the information provided contains any personal data of third parties, that is, any information re...

Statement for the processing of personal data in the context of the Ombudsman’s handling of complaints and inquiries

Document - Wednesday | 16 January 2019

1/ Description of the processing operation The Ombudsman conducts inquiries concerning potential instances of maladministration in an EU institution, body, office or agency (hereinafter, 'EU institution') and reports on them. The processing of personal data in relation to complaints or inquiries consists of registration and transfer of personal data relating to the complainant and to third parties...

New European Ombudsman fast-track procedure for access to documents complaints

Letter - Friday | 02 February 2018

European Ombudsman ‘Fast-Track’ - Help in accessing EU documents faster EU institution/body confirms it will not give you access to a document ↓ You submit a complaint to the European Ombudsman ↓ The Ombudsman decides within five working days if she can inquire into it ↓ The Ombudsman aims to take a decision within 40 working days New European Ombudsman fast-track procedure for access to documents...

European Ombudsman filing plan

Document - Tuesday | 28 February 2017

ate : 28/02/2017 1- GOVERNING RULES AND COORDINATION ACTIVITIES Contains the stable rules and co-operation agreements of the Office, governing how the Office shall work. It does not include the European Ombudsman's Statute (because this is a piece of legislation adopted by the European Parliament). The Implementing Provisions, however, are adopted by the European Ombudsman herself/himself Developm...

Moderation Policy: Online community management guidelines

Document - Friday | 27 January 2017

The European Ombudsman’s office uses social media in order to communicate and increase awareness about its work, as well as to better listen, engage and get feedback from the public. We have an official presence on the following online platforms: Twitter, LinkedIn, Google+, YouTube, Instagram and Medium. These accounts are managed by mandated members of the Ombudsman’s Communication team. We welco...

Decision of the European Ombudsman concerning requests for review

Letter - Thursday | 01 September 2016

Having regard to Article 10 of the Decision of the European Ombudsman adopting Implementing Provisions[1] and the right of a complainant to request a review of a decision taken on a complaint The European Ombudsman has decided as follows: Article 1 1.1. A complainant can request a review of a decision that a complaint is outside the Ombudsman's mandate or inadmissible, of a decision that there are...

Rights of complainants

Document - Thursday | 01 September 2016

This page contains links to information material on the main rights that you enjoy as a complainant in your contacts with the European Ombudsman Office. Please read the information carefully before you consider pursuing your rights through any of the available options. Information note on data processing and confidentiality Data processing Complaints to the Ombudsman may contain personal data, suc...

Decision establishing guidelines on how to deal with abusive communications and complaints which amount to an abuse of process

Letter - Thursday | 28 April 2016

The European Ombudsman, having regard to Article 9.8 of the Decision of the European Ombudsman adopting Implementing Provisions, has adopted the following guidelines: 1. The purpose of the guidelines The Ombudsman and the Ombudsman's staff should always interact with citizens politely, and they should always show respect, patience and empathy. It is, however, important that the Ombudsman's staff h...

Decision of the European Ombudsman adopting implementing rules concerning the tasks, duties and powers of the Data Protection Officer

Document - Tuesday | 03 September 2002

THE EUROPEAN OMBUDSMAN, Having regard to: (1) Article 195 of the Treaty establishing the European Community and Article 107d of the Treaty establishing the European Atomic Energy Community; (2) Regulation (EC) No 45/2001 of the European Parliament and of the Council of 18 December 2000 on the protection of individuals with regard to the processing of personal data by the Community institutions and...