Showing 1 - 10 of 13 results
Draft Implementing Provisions
Decision of the European Ombudsman on Records Management
Privacy statement for the processing of personal data in the context of the Ombudsman’s handling of complaints and inquiries
Document - Wednesday | 04 May 2022
1/ Description of the processing operation The Ombudsman conducts inquiries concerning potential instances of maladministration in an EU institution, body, office or agency (hereinafter, 'EU institution') and reports on them. The Ombudsman processes personal data of individuals for handling complaints and own initiative inquiries where it collects and registers personal data in its electronic comp...
Decision of the European Ombudsman concerning requests for review
Document - Monday | 14 September 2020
Having regard to Article 10 of the Decision of the European Ombudsman adopting Implementing Provisions and the right of a complainant to request a review of a decision taken on a complaint The European Ombudsman has decided as follows: Article 1 1.1. A complainant can request a review of a decision that a complaint is outside the Ombudsman's mandate or inadmissible, of a decision that there are no...
Decision establishing guidelines on how to deal with abusive communications and complaints which amount to an abuse of process
Document - Monday | 14 September 2020
The European Ombudsman, having regard to Article 9.8 of the Decision of the European Ombudsman adopting Implementing Provisions, has adopted the following guidelines: 1. The purpose of the guidelines The Ombudsman and the Ombudsman's staff should always interact with citizens politely, and they should always show respect, patience and empathy. It is, however, important that the Ombudsman's staff h...
Decision of the European Ombudsman on internal procedures for dealing with applications for public access to documents and requests for information
Document - Wednesday | 18 March 2020
The procedures set out in this Decision aim to ensure that, in examining applications for public access to documents and requests for information, the Ombudsman applies the highest standards of transparency and efficiency. Applications for public access to documents held by the European Ombudsman’s Office shall be dealt with in accordance with Regulation (EC) No 1049/2001, while respecting the ...
Decision of the European Ombudsman adopting implementing rules concerning the tasks, duties and powers of the Data Protection Officer
Document - Wednesday | 09 October 2019
The European Ombudsman Having regard to (1) Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on the free movement of such data, and repealing Regulation (EC) No 45/2001 and Decision No 1247/2002/EC (the ‘Regulation...
The Ombudsman's policy on the provision of information to the third-party data subject in a complaint or an inquiry
Document - Tuesday | 16 July 2019
1. Introduction In addition to processing personal data of individuals who submit complaints, the Ombudsman may, depending on the facts of the case, have to process personal data in relation to other individuals ('third-party data subjects'). Upon receipt of a complaint, the Ombudsman assesses whether the information provided contains any personal data of third parties, that is, any information re...
New European Ombudsman fast-track procedure for access to documents complaints
Letter - Friday | 02 February 2018
European Ombudsman ‘Fast-Track’ - Help in accessing EU documents faster EU institution/body confirms it will not give you access to a document ↓ You submit a complaint to the European Ombudsman ↓ The Ombudsman decides within five working days if she can inquire into it ↓ The Ombudsman aims to take a decision within 40 working days New European Ombudsman fast-track procedure for access to documents...
European Ombudsman filing plan
Document - Tuesday | 28 February 2017
ate : 28/02/2017 1- GOVERNING RULES AND COORDINATION ACTIVITIES Contains the stable rules and co-operation agreements of the Office, governing how the Office shall work. It does not include the European Ombudsman's Statute (because this is a piece of legislation adopted by the European Parliament). The Implementing Provisions, however, are adopted by the European Ombudsman herself/himself Developm...