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Letter from the Ombudsman to the President of the Eurogroup

Letter - Thursday | 16 July 2020

Mr Paschal Donohoe President of the Eurogroup Strasbourg, 16/07/2020 Dear President, Please accept my warmest congratulations on your election as President of the Eurogroup. I wish you every success in guiding the Eurogroup during these unprecedented times. Since 2016, I have been exchanging with your predecessors to foster greater Eurogroup transparency. As a result, the Eurogroup revamped its tr...

Decision of the European Ombudsman on internal procedures for dealing with applications for public access to documents and requests for information

Document - Wednesday | 18 March 2020

The procedures set out in this Decision aim to ensure that, in examining applications for public access to documents and requests for information, the Ombudsman applies the highest standards of transparency and efficiency. Applications for public access to documents held by the European Ombudsman’s Office shall be dealt with in accordance with Regulation (EC) No 1049/2001[1], while respecting the ...

Decision of the European Ombudsman adopting implementing rules concerning the tasks, duties and powers of the Data Protection Officer

Document - Wednesday | 09 October 2019

The European Ombudsman Having regard to (1) Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on the free movement of such data, and repealing Regulation (EC) No 45/2001 and Decision No 1247/2002/EC (the ‘Regulation...

The Ombudsman's policy on the provision of information to the third-party data subject in a complaint or an inquiry

Document - Tuesday | 16 July 2019

1. Introduction In addition to processing personal data of individuals who submit complaints, the Ombudsman may, depending on the facts of the case, have to process personal data in relation to other individuals ('third-party data subjects'). Upon receipt of a complaint, the Ombudsman assesses whether the information provided contains any personal data of third parties, that is, any information re...

Statement for the processing of personal data in the context of the Ombudsman’s handling of complaints and inquiries

Document - Wednesday | 16 January 2019

1/ Description of the processing operation The Ombudsman conducts inquiries concerning potential instances of maladministration in an EU institution, body, office or agency (hereinafter, 'EU institution') and reports on them. The processing of personal data in relation to complaints or inquiries consists of registration and transfer of personal data relating to the complainant and to third parties...

New European Ombudsman fast-track procedure for access to documents complaints

Letter - Friday | 02 February 2018

European Ombudsman ‘Fast-Track’ - Help in accessing EU documents faster EU institution/body confirms it will not give you access to a document ↓ You submit a complaint to the European Ombudsman ↓ The Ombudsman decides within five working days if she can inquire into it ↓ The Ombudsman aims to take a decision within 40 working days New European Ombudsman fast-track procedure for access to documents...

Decision of the European Ombudsman on Records Management in the Office of the European Ombudsman

Document - Wednesday | 06 September 2017

Please download the attached PDF file.

European Ombudsman filing plan

Document - Tuesday | 28 February 2017

ate : 28/02/2017 1- GOVERNING RULES AND COORDINATION ACTIVITIES Contains the stable rules and co-operation agreements of the Office, governing how the Office shall work. It does not include the European Ombudsman's Statute (because this is a piece of legislation adopted by the European Parliament). The Implementing Provisions, however, are adopted by the European Ombudsman herself/himself Developm...

Moderation Policy: Online community management guidelines

Document - Friday | 27 January 2017

The European Ombudsman’s office uses social media in order to communicate and increase awareness about its work, as well as to better listen, engage and get feedback from the public. We have an official presence on the following online platforms: Twitter, LinkedIn, Google+, YouTube, Instagram and Medium. These accounts are managed by mandated members of the Ombudsman’s Communication team. We welco...

Decision of the European Ombudsman concerning requests for review

Letter - Thursday | 01 September 2016

Having regard to Article 10 of the Decision of the European Ombudsman adopting Implementing Provisions[1] and the right of a complainant to request a review of a decision taken on a complaint The European Ombudsman has decided as follows: Article 1 1.1. A complainant can request a review of a decision that a complaint is outside the Ombudsman's mandate or inadmissible, of a decision that there are...