La mia ambizione è quella di sostenere le istituzioni UE a diventare maggiormente efficaci, trasparenti ed affidabili aumentando strategicamente la visibilità e l'impatto dell'attività del Mediatore europeo.

Emily O'Reilly, 30 giugno 2014

La bacheca

La bacheca piena
 Consultazione pubblica sulla strategia Verso il 2019 della Mediatrice europea60th Rome Treaty anniversaryLa tua Europa - Il portale di accesso ai servizi pubblici europei e nazionali on-line

European Network of Ombudsmen Conference 2017

The annual European Network of Ombudsmen 2017 conference took place on 19 and 20 June.  Videos of the four sessions covering 'populism' in the EU; Brexit and citizens' rights; open governance;  and current and future challenges for Ombudsmen ...

Ombudsman's Annual Report 2016

The European Ombudsman, Emily O'Reilly, has launched her Annual Report for 2016. Concerns about transparency in the EU administration accounted for the biggest proportion of the cases

Ombudsman launches list of Dos & Don’ts to help EU officials deal with lobbyists

The European Ombudsman, Emily O'Reilly, has published practical advice for EU officials on interacting with interest representatives.

Ombudsman announces Award for Good Administration winners

The European Ombudsman, Emily O´Reilly, awarded projects in seven categories with the overall Award for Good Administration going to the Commission´s DG Sante for the project "EU collaboration to help patients with rare diseases". The ...

Ombudsman opens inquiry into transparency of Council legislative work

The European Ombudsman, Emily O'Reilly, has opened an inquiry into whether the Council of the EU allows sufficient public scrutiny of the evolving discussions on draft EU laws.

Ombudsman urges appropriate Brexit transparency

The European Ombudsman has asked the European Commission to ensure transparency during the upcoming Brexit negotiations

Ombudsman calls on President Juncker to clarify position on Barroso appointment

The European Ombudsman, Emily O'Reilly, has called on President Juncker to clarify the Commission’s position on former Commission President Barroso’s appointment as non-executive chairman and adviser at Goldman Sachs.

Presentare una denunciaRichiesta d'informazioni

Cosa facciamo

Al Mediatore sono rivolte le denunce relative ai casi di cattiva amministrazione che coinvolgono istituzioni e organismi dell'Unione europea.

Possono sporgere denuncia al Mediatore europeo i cittadini di uno Stato membro dell'Unione europea e le persone residenti in uno Stato membro. Possono anche sporgere denuncia al Mediatore le imprese, le associazioni e altri soggetti che abbiano sede nell'Unione europea.

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Chi siamo

Emily O'Reilly ricopre la carica di Mediatrice europea dal 1 ottobre 2013.

Emily O'Reilly è stata Difensore civico d'Irlanda e Commissario nazionale irlandese all'informazione (2003-2013), redattrice politica vincitrice di vari riconoscimenti, giornalista televisiva ed autrice.

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L'istituzione ha un personale altamente qualificato e multilingue.

Ciò significa che possiamo trattare la tua denuncia nella tua lingua come in una delle 24 lingue UE in cui lavoriamo. Ci impegniamo a rendere il nostro servizio pienamente accessibile alle persone con disabilità.

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How it works

Who can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists...

  • With complaints concerning an EU institution, office or agency
  • Who have already tried to solve the problem with the EU body concerned
  • When the issue is not over two years old
  • Where there is no other legal action underway

The Ombudsman can help with

  • Unfair treatment by EU bodies
  • Problems with EU tenders/contracts
  • Late payments from EU funds
  • Refused access to documents
  • Delays in dealings with EU bodies
  • Undisclosed or improper lobbying

What can the Ombudsman do?

  • Follow-up your complaint with the EU body
  • Help find a fair solution to your problem
  • Issue recommendations to EU bodies
  • Inspect EU documents

How to contact the Ombudsman?

  • You can contact the Ombudsman in the 24 official EU languages
  • Fill out the easy online complaint form
how to contact the ombudsman

Novità

  • 25 luglio 2017
    • Decisione -
      Decision in case 1130/2016/JAS concerning the joint statement made by the European Commission and the European Chemicals Agency on the conduct of animal tests for substances used in cosmetics
  • 21 luglio 2017
    • Caso aperto -
      EASO’s involvement in applications for international protection submitted in the ‘hotspots’ in Greece
  • 20 luglio 2017
    • Decisione -
      Decision of the European Ombudsman closing own-initiative inquiry OI/2/2016/RH concerning delays by the European Commission in processing files on the reproductive toxicity of chemical substances
  • 19 luglio 2017
    • Corrispondenza -
      Letter from the European Ombudsman to the European Medicines Agency opening strategic inquiry OI/7/2017/KR into pre-submission activities organised by the Agency.
    • Caso aperto -
      Strategic inquiry into pre‐submission activities organised by the European Medicines Agency (OI/7/2017/KR).
  • 18 luglio 2017
    • Decisione -
      Decision in case 1959/2014/MDC on the European Commission’s refusal to grant public access to the award evaluation forms concerning applications for co-funding of mechanisms for the processing of passenger name records
  • 17 luglio 2017
    • Discorso -
      Keynote speech at the 54th Plenary Session of the British-Irish Parliamentary Assembly
    • Comunicato stampa -
      Ombudsman asks nine questions on handling of Commissioners’ post-mandate jobs
    • Corrispondenza -
      Request for a reply to the European Commission in the Ombudsman's joint inquiry into complaints 194/2017/EA, 334/2017/EA, and 543/2017/EA concerning the handling of Commissioners' post-mandate jobs
  • 14 luglio 2017
    • Caso aperto -
      Accessibility for persons with disabilities of websites and online tools managed by the European Commission