La mia ambizione è quella di sostenere le istituzioni UE a diventare maggiormente efficaci, trasparenti ed affidabili aumentando strategicamente la visibilità e l'impatto dell'attività del Mediatore europeo.

Emily O'Reilly, 30 giugno 2014

La bacheca

La bacheca piena
60th Rome Treaty anniversaryLa tua Europa - Il portale di accesso ai servizi pubblici europei e nazionali on-line

Ombudsman asks Commission to reassess Barroso appointment

The Ombudsman has asked that former Commission President Barroso’s employment with Goldman Sachs Bank be reassessed by its Ethics Committee

Ombudsman launches ‘fast-track’ complaint procedure for access to documents

Under the new system the Ombudsman aims to take a decision within two months of receiving  an access to document complaint

Ombudsman launches list of Dos & Don’ts to help EU officials deal with lobbyists

The European Ombudsman, Emily O'Reilly, has published practical advice for EU officials on interacting with interest representatives.

Ombudsman urges appropriate Brexit transparency

The European Ombudsman has asked the European Commission to ensure transparency during the upcoming Brexit negotiations

Ombudsman says Member States must open up their opaque negotiations on EU laws

The Ombudsman has called on the Council to put in place measures to make EU law-making more accessible to the public.

Presentare una denunciaRichiesta d'informazioni

Cosa facciamo

Al Mediatore sono rivolte le denunce relative ai casi di cattiva amministrazione che coinvolgono istituzioni e organismi dell'Unione europea.

Possono sporgere denuncia al Mediatore europeo i cittadini di uno Stato membro dell'Unione europea e le persone residenti in uno Stato membro. Possono anche sporgere denuncia al Mediatore le imprese, le associazioni e altri soggetti che abbiano sede nell'Unione europea.

Per saperne di più...

Chi siamo

Emily O'Reilly ricopre la carica di Mediatrice europea dal 1 ottobre 2013.

Emily O'Reilly è stata Difensore civico d'Irlanda e Commissario nazionale irlandese all'informazione (2003-2013), redattrice politica vincitrice di vari riconoscimenti, giornalista televisiva ed autrice.

Per saperne di più...

L'istituzione ha un personale altamente qualificato e multilingue.

Ciò significa che possiamo trattare la tua denuncia nella tua lingua come in una delle 24 lingue UE in cui lavoriamo. Ci impegniamo a rendere il nostro servizio pienamente accessibile alle persone con disabilità.

Per saperne di più...

How it works

Who can turn to the European Ombudsman?

Citizens, NGOs, associations, businesses, universities, journalists...

  • With complaints concerning an EU institution, office or agency
  • Who have already tried to solve the problem with the EU body concerned
  • When the issue is not over two years old
  • Where there is no other legal action underway

The Ombudsman can help with

  • Unfair treatment by EU bodies
  • Problems with EU tenders/contracts
  • Late payments from EU funds
  • Refused access to documents
  • Delays in dealings with EU bodies
  • Undisclosed or improper lobbying

What can the Ombudsman do?

  • Follow-up your complaint with the EU body
  • Help find a fair solution to your problem
  • Issue recommendations to EU bodies
  • Inspect EU documents

How to contact the Ombudsman?

  • You can contact the Ombudsman in the 24 official EU languages
  • Fill out the easy online complaint form
how to contact the ombudsman


  • 25 aprile 2018
    • Caso aperto -
      Accessibility for visually impaired candidates of competitions organised by the European Personnel Selection Office
    • Caso aperto -
      Alleged failure of the European Commission to ensure an impartial and transparent selection process of experts for a working group of the Scientific Committee on Health and Environmental and Emerging Risks (SCHEER)
    • Caso aperto -
      The European Commission’s failure to handle properly the updating of the TMR Regulation with new alternatives to animal testing
    • Caso aperto -
      The adequacy of the Commission’s reaction concerning alleged human rights violations in a home for persons with disabilities co-funded by the EU
  • 24 aprile 2018
    • Decisione -
      Decision in case 1286/2017/KM on the European Commission’s handling of a request for access to documents on salary data for civil servants in the Member States of the European Union
  • 18 aprile 2018
    • Comunicato stampa -
      Ombudsman expresses disappointment at ECB response on President Draghi’s ‘Group of 30’ membership
    • Corrispondenza -
      Reply from the European Central Bank concerning the recommendations of the European Ombudsman on the involvement of the ECB's President and members of its decision-making bodies in the ’Group of Thirty’ (1697/2016/ANA)
  • 17 aprile 2018
    • Corrispondenza -
      Reply from President Juncker to the Ombudsman's letter concerning securing appropriate stakeholder input in the Brexit negotiations and potential for further progress on transparency
    • Caso aperto -
      The European Commission’s partial refusal of access to documents concerning the Turkish Stream Pipeline project
    • Raccomandazione -
      Recommendation of the European Ombudsman in case 366/2017/AMF on the handling of alleged lack of equal opportunities for staff at the European Investment Bank and the functioning of its whistleblowing procedure