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Advice, complaints and inquiries in 2017

Advice, complaints and inquiries in 2017

15 837

People helped by the European Ombudsman in 2017

12 521

Advice given through the Interactive Guide on the Ombudsman's website

2 181

Complaints handled in 2017

1 135

Requests for information replied to by the Ombudsman

447

Inquiries opened by the European Ombudsman in 2017

433

Inquiries opened on the basis of complaints

14

Own-initiative inquiries opened

363

Inquiries closed by the European Ombudsman in 2017

348

Complaint-based inquiries closed

15

Own-initiative inquiries closed