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In focus

Award for Good Administration honours efforts to bring EU citizens home during COVID-19 pandemic

The European Ombudsman Award for Good Administration 2021 honours the EU’s extraordinary efforts last year to help repatriate over a half million EU citizens stranded around the world due to the pandemic.

The joint winning projects were undertaken by staff in the Commission’s department for Civil Protection and Humanitarian Aid (DG ECHO) and the European External Action Service (EEAS).

The winners were announced by Ombudsman Emily O’Reilly during a digital ceremony in Brussels on Thursday, with President von der Leyen as keynote speaker.

Watch the full recording of the ceremony and the videos announcing the winners here

What we do


The European Ombudsman works to promote good administration at EU level. The Ombudsman investigates complaints about maladministration by EU institutions and bodies, and also proactively looks into broader systemic issues.

Video transcript