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The case concerned the decision of the European Personnel Selection Office (EPSO) not to allow a candidate, who was placed in COVID-19 quarantine, to reschedule her test in the context of a selection procedure for contract agent staff (CAST Permanent selection procedure).

The Ombudsman found that EPSO provided reasonable explanations as to why it was not able to provide an alternative testing date to the complainant. On that basis, the Ombudsman closed the inquiry with a finding that there was no maladministration by EPSO.

The case concerned the language requirements set by the European Personnel Selection Office (EPSO) in a selection procedure for recruiting EU staff in the field of international cooperation. The complainant considered that these requirements discriminated against candidates whose first language is English, French, Portuguese or Spanish.

The Ombudsman found the explanations given by EPSO reasonable as to why it had chosen the language requirements, in particular, its explicit intention to prevent discrimination on the basis of language knowledge. She therefore found no maladministration in how the language requirements were set.

However, the Ombudsman understood how the complainant perceived that the language requirements placed at a disadvantage candidates with specific knowledge of a certain set of the required languages. To avoid such a perception in future selection procedures with similar specific language requirements, she therefore made a suggestion to EPSO on how it presents in the competition notice the language requirements and the rationale for choosing such requirements. 

Le plaignant était préoccupé par le fait que la plupart des informations figurant sur le site web de l’Agence européenne des médicaments (EMA) n'étaient disponibles qu’en anglais.

Dans le cadre de l’enquête, la Médiatrice a rappelé à l’EMA ses recommandations servant à guider l’administration de l’Union sur l’emploi des langues officielles de l’UE pour communiquer avec le public.

L’EMA a informé la Médiatrice qu’elle travaillait à l’élaboration d’une politique linguistique et d’une interface multilingue pour son site web.

La Médiatrice a salué l’intention de l’EMA de traiter la question et a clos l’enquête, en lui recommandant de traduire rapidement cet engagement dans les faits. Elle lui a également suggéré, dans l’intervalle, de s’atteler à accroître la visibilité des informations essentielles publiées sur son site web dans toutes les langues officielles de l’UE.

The case concerned how the European Personnel Selection Office (EPSO) assessed the complainant’s professional experience in a selection procedure for recruiting EU staff in the field of international cooperation.

The Ombudsman found nothing to suggest a manifest error in how the selection board assessed the complainant’s qualifications and, therefore, closed the inquiry with a finding of no maladministration.

The case concerned how EPSO assessed the complainant’s professional experience in a selection procedure for recruiting EU staff in the field of audit.

The Ombudsman found that the selection board had examined the replies provided in the complainant’s application and assessed it against the selection criteria. The Ombudsman did not identify a manifest error in how the selection board assessed the complainant’s application, and therefore closed the inquiry with a finding of no maladministration.