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Affichage 1 - 20 des 577 résultats

Decision in case 960/2016/TM on the European Investment Bank´s alleged failure to handle a complaint in a timely manner

Lundi | 04 décembre 2017

The case concerned the alleged failure of the European Investment Bank (EIB) Complaints Mechanism to handle a complaint in a timely manner. The Ombudsman inquired into the issue and found that the delay was justified due to the complexity of the subject matter of the complaint. The Ombudsman therefore found no maladministration by the EIB.

Decision in case 318/2016/ZA on the failure by the Executive Agency for Small and Medium Enterprise to reply to a request for review in a recruitment procedure

Jeudi | 22 décembre 2016

The case concerned the failure by the Executive Agency for Small and Medium Enterprises (EASME) to reply to the complainant’s request for review following a recruitment procedure for a contract agent.

The Ombudsman inquired into the issue and asked EASME to reply to the complainant and address her concerns about her exclusion from the ‘reserve list’ of successful candidates. In its reply, EASME apologised for what it described as “an unfortunate event”, which should not have happened, and explained why the complainant had not been included in the reserve list.

The Ombudsman found EASME’s explanations about the complainant’s exclusion convincing. However, she regretted the fact that it had taken EASME one year to reply to the complainant’s request for review, and that it had done so only after the Ombudsman’s intervention. The Ombudsman encouraged EASME to take steps to ensure that similar incidents do not occur in the future.

Decision in case OI/1/2016 on the failure by the European Commission to reply to a request for a legal review of a decision by an EU agency

Jeudi | 22 décembre 2016

The case concerned the failure by the European Commission to reply to the complainant’s request for a legal review of the Education, Audiovisual and Culture Executive Agency’s decision to reject his project from EU funding under the Erasmus+ programme. The Ombudsman inquired into the issue and found that the Commission had already replied to the complainant. She therefore considered this part of the complaint as settled by the institution. She also examined the substance of the Commission’s reply and found it comprehensive and reasonable. She therefore decided that there was no maladministration.

Décision dans l'affaire OI/11/2015/EIS - Décision de la Médiatrice européenne clôturant son enquête d’initiative OI/11/2015/EIS sur les délais de paiement de la Commission européenne

Lundi | 19 décembre 2016

Lors de son enquête, la Médiatrice a analysé la situation au regard de l’obligation de la Commission de garantir une bonne gestion financière, notamment en évitant les paiements irréguliers ou erronés, et du droit fondamental des contractants et bénéficiaires à une bonne administration, incluant notamment le traitement de leurs demandes de paiements dans un délai raisonnable.

La Médiatrice a demandé des informations sur le nombre et le pourcentage de paiements en retard, l'étendue des retards en question, les montants concernés et les cas où des intérêts avaient été payés en raison de ces retards. Elle a également effectué une inspection sur place afin de mieux comprendre le fonctionnement du processus de paiement dans la pratique.

La Médiatrice relève que, de manière générale, la proportion de paiements tardifs a augmenté depuis 2013, principalement du fait de deux facteurs. Premièrement, le règlement financier actuel, entré en vigueur le 1er janvier 2013, impose des délais de paiement plus courts. Deuxièmement, l’autorité budgétaire de l’UE (c’est-à-dire, le Parlement et le Conseil) a limité le montant des «crédits de paiement» en 2014, autrement dit, les fonds alloués aux institutions pour le règlement des factures au cours de l’exercice.

Après le pic enregistré en 2014, la Médiatrice salue les progrès réalisés en 2015 par la Commission pour réduire, en nombre et en valeur, les paiements tardifs. Elle reconnaît que l’insuffisance de crédits de paiement a constitué un facteur exceptionnel, hors du contrôle de la Commission. La Médiatrice note par ailleurs que la hausse des moyennes de paiements tardifs depuis 2013 n’implique aucunement une détérioration des résultats de la Commission en termes absolus. En même temps, elle souligne que la Commission doit consentir des efforts importants pour respecter les délais légaux plus courts prévus dans le cadre du règlement financier actuel.

Il ressort de l’inspection effectuée par la Médiatrice que la Commission surveille étroitement son efficacité dans ce domaine et a mis en place de nombreuses bonnes pratiques. Toutefois, la Médiatrice se préoccupe du fait que les récentes mesures annoncées par la Commission avaient déjà été mentionnées en 2010, à la suite d’une consultation lancée dans le cadre d’une précédente enquête.

La Médiatrice invite dès lors la Commission à intensifier ses efforts en matière de coordination des contrôles financiers et opérationnels, de développement d’outils en ligne, de gestion optimale des mouvements de personnel et de gestion dans les délais des suspensions et enregistrements des factures. La Médiatrice formule plusieurs suggestions en ce sens.

Decision in case 628/2016/EIS concerning the decision of the European Personnel Selection Office (EPSO) not to allow the complainant to submit a new application after he failed to pass the first tests

Jeudi | 01 décembre 2016

The case concerned the decision of the European Personnel Selection Office (EPSO) not to allow the complainant to submit a second application in the context of a call for expressions of interest which contained no specific deadline for the submission of applications. The complainant sought to submit a second application after failing to pass the test linked to his initial application under the same selection procedure. The complainant argued that EPSO failed to provide adequate replies to his letters concerning (i) the legal basis for not allowing candidates to reapply in selection procedures without any specific closing dates; and (ii) the conditions, including the behaviour of staff, at the test centre in Spain.

In its response, EPSO referred to the conditions set out in the call for expressions of interest as the legal basis for its actions. It also explained that it had investigated the matter concerning the behaviour of the staff at the test centre.

The Ombudsman found EPSO’s explanation to be reasonable and adequate, so the case was closed.

Decision in case 1093/2016/JAP concerning the European Commission’s failure to reply to correspondence about problems with the submission of a grant proposal

Jeudi | 01 décembre 2016

The case concerned the Commission’s failure to reply to the complainant’s messages concerning its difficulties with the submission of a grant proposal. Due to technical problems, the complainant was not able to apply through the Commission’s system PRIAMOS. Instead, it submitted its proposal by e-mail, which remained unanswered.

The Ombudsman inquired into the issue and asked the Commission to reply. In its reply, the Commission apologised for not having replied earlier. It said that it could not accept the complainant’s e-mail application because the system had functioned properly and the Commission had not been able to identify any attempts by the complainant to send the proposal via PRIAMOS before the deadline.

Decision of the European Ombudsman on complaint 844/2014/(PL)DR concerning the handling by the European Personnel Selection Office (EPSO) of computer problems in an open competition

Mardi | 30 août 2016

The case concerned EPSO’s actions following a computer-server crash during a test and EPSO's handling of the complainant's requests for review and for access to documents.

The Ombudsman inquired into the issue and found that EPSO (i) did not deal properly with the situation arising from the computer crash, (ii) failed to deal properly with the complainant's request for review and (iii) failed to handle properly the complainant's request for access to documents. Therefore, the Ombudsman made three recommendations to EPSO.

EPSO accepted the Ombudsman's first recommendation regarding how it should deal with technical problems during a computer-based test. The second recommendation was that EPSO should provide the complainant with a detailed explanation of how it had dealt with his request for a review. The Ombudsman did not find EPSO's response on this to be convincing and that EPSO’s handling of the request for a review constituted maladministration. Finally, EPSO did not accept the Ombudsman's third recommendation regarding the provision of access to documents. The Ombudsman found that EPSO’s failure to provide further documents also constituted maladministration. In addition to two findings of maladministration, the Ombudsman also made a suggestion to EPSO on how it could improve its contact service for candidates.  

Decision of the European Ombudsman closing the inquiry into complaint 1731/2013/PHP concerning the European Commission's handling of three alleged cases of State Aid to football clubs in Spain and a related request for access to documents

Jeudi | 11 février 2016

This case concerned the European Commission's handling of information submitted by the complainant, alleging three cases of unlawful State aid granted to Spanish football clubs. The complainant argued that the Commission had failed to decide within a reasonable time whether it should open a formal investigation into the allegedly illegal State aid. Since, in the complainant's view, the Commission was failing to take action, the complainant made a request for access to some documents related to two of these cases. The Commission refused to give access on grounds of the protection of the purpose of the investigations.

The Ombudsman inquired into the issue and found no maladministration on either issue by the Commission. She has therefore closed the case.

Decision of the European Ombudsman closing the inquiry into complaint 1582/2014/PHP on the European Commission's handling of authorisation applications for genetically modified food and feed

Vendredi | 15 janvier 2016

The case concerned delays encountered in the authorisation of twenty applications for genetically modified food and feed. The complainants informed the Commission of their concerns on several occasions. In their view, the Commission's explanations and the persistent delays were unacceptable. Therefore, the complainants turned to the Ombudsman.

The Ombudsman inquired into the issue and found that the delays affecting the twenty applications were not justified. In the course of the inquiry, the Commission dealt with all the pending applications. The Ombudsman concluded, however, that the delays reflected a systemic problem rather than being the result of matters specific to the particular authorisation applications. In closing the inquiry, the Ombudsman found that the delays constituted maladministration on the part of the Commission.

Opinion of the European Commission

Mercredi | 30 septembre 2015

Décision dans l'affaire 1561/2014/MHZ - Retard dans le traitement de la demande du plaignant d'enquêter sur une présomption d'infraction au droit de l'Union

Lundi | 06 juillet 2015

L'affaire concernait le retard pris par l'Autorité bancaire européenne (ABE) pour traiter la demande du plaignant d'enquêter sur une présomption d'infraction au droit de l'Union commise par l'Autorité estonienne de contrôle des services financiers. La Médiatrice européenne a ouvert une enquête sur cette affaire et a estimé que l'ABE était en mesure de justifier en grande partie son retard. De ce fait, et aussi parce l'ABE a présenté ses excuses pour ce retard et a pris des mesures pour améliorer sa procédure, la Médiatrice a conclu qu'il ne s'agissait pas d'un cas de mauvaise administration. Vu que, au cours de l'enquête, l'ABE a fixé des délais internes pour le traitement de demandes similaires, la Médiatrice a encouragé l'ABE à formaliser ces délais en modifiant son règlement intérieur. Elle a donc classé l’affaire en formulant une remarque complémentaire.