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Subject matter of inquiries closed by the European Ombudsman in 2017

Transparency/accountability (e.g., access to information and documents) | 75 | 20.6% |
Culture of service (e.g., citizen-friendliness, languages and timeliness) | 61 | 16.8% |
Respect for procedural rights (e.g., the right to be heard) | 60 | 16.5% |
Proper use of discretion (including in infringement procedures) | 49 | 13.5% |
Respect for fundamental rights | 44 | 12.1% |
Recruitment | 43 | 11.8% |
Good management of EU personnel issues | 38 | 10.5% |
Sound financial management (e.g., concerning EU tenders, grants and contracts) | 23 | 6.3% |
Other | 16 | 4.4% |
Ethics | 13 | 3.6% |
Public participation in EU decision-making | 7 | 1.9% |
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