Subject matter of inquiries closed by the European Ombudsman in 2017

Subject matter of inquiries closed by the European Ombudsman in 2017

Transparency/accountability (e.g., access to information and documents)	75	20.6%
Culture of service (e.g., citizen-friendliness, languages and timeliness)	61	16.8%
Respect for procedural rights (e.g., the right to be heard)	60	16.5%
Proper use of discretion (including in infringement procedures)	49	13.5%
Respect for fundamental rights	44	12.1%
Recruitment	43	11.8%
Good management of EU personnel issues	38	10.5%
Sound financial management (e.g., concerning EU tenders, grants and contracts)	23	6.3%
Other	16	4.4%
Ethics	13	3.6%
Public participation in EU decision-making	7	1.9%

Note: In some cases, the Ombudsman closed inquiries with two or more subject matters. The above percentages therefore total more than 100%.