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Advice, complaints and inquiries in 2017

Advice, complaints and inquiries in 2017
15 837 People helped by the European Ombudsman in 2017
12 521 Advice given through the Interactive Guide on the Ombudsman's website
2 181 Complaints handled in 2017
1 135 Requests for information replied to by the Ombudsman
447 Inquiries opened by the European Ombudsman in 2017
433 Inquiries opened on the basis of complaints
14 Own-initiative inquiries opened
363 Inquiries closed by the European Ombudsman in 2017
348 Complaint-based inquiries closed
15 Own-initiative inquiries closed