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Notice of vacancy OMB/4/2018 (Senior) Case Handler AD 5/9 in the Office of the European Ombudsman

Permanent post open to established officials of all the institutions, as well as successful candidates on EPSO reserve lists in accordance with Article 29(1)(a), (b) or (c) of the Staff Regulations


  • (Senior) Case Handler (AD5/9)
  • Open to officials of all EU institutions, as well as successful candidates on EPSO reserve lists for the recruitment of EU officials
  • Starting date: as of 1 September 2018
  • Management position: no
  • Place of employment: Brussels (this post may involve missions to other working places of the institutions as well as missions to other countries in or outside the European Union).

The European Ombudsman

The European Ombudsman’s mission is to serve democracy by working with the institutions of the European Union to create a more effective, accountable, transparent and ethical administration.

The European Ombudsman’s objectives are to promote an administrative culture of service, to build trust by encouraging dialogue between citizens and the European Union, and to promote the highest standards of accountability and transparency within the EU administration.

The European Ombudsman achieves the above mission and objectives by dealing with complaints against European Union institutions and by conducting own-initiative inquiries.

The guiding principles of the European Ombudsman’s office are independence, integrity, fairness, accountability, transparency, dialogue, and service.

Work in the European Ombudsman’s office

The European Ombudsman’s office offers a dynamic workplace with flat hierarchies and modern working tools that allow for efficiency and flexibility. It has attained gender balance among managers and administrators. It is a fair and respectful workplace, which provides a good balance between private and professional life, modern working conditions and a pleasant working atmosphere.

Recruitment policy

The European Ombudsman is an equal opportunity employer. Reasonable accommodation will be made to ensure equal opportunities for applicants with disabilities.

Job description

The successful candidate will work in an inquiry team made up of highly qualified and motivated professionals assisting the Ombudsman to carry out inquiries.

In general, the Inquiries Units in the Ombudsman’s office work on the following broad areas:

  • institutional, governance, and policy issues
  • transparency and public access to documents
  • ethical principles and regulatory issues (conflicts of interests)
  • human rights and fundamental freedoms
  • contracts and public tenders
  • recruitment and staff issues, including whistleblowing
  • the Commission’s handling of infringement complaints.

As a (senior) case handler, you will carry out the following tasks:

  • Investigate issues relevant to EU public administration
  • Conduct inquiries for the Ombudsman, based either on complaints or on the Ombudsman own-initiative
  • Participate in inspections and meetings at other EU institutions and bodies
  • Draft Ombudsman decisions and other inquiry related documents under the supervision of the Head of Unit
  • Contribute to the drafting of the European Ombudsman's reports
  • Conduct research on issues falling within the Ombudsman mandate
  • Contribute to the outreach activities of the European Ombudsman, for example by speaking at public events and with stakeholders and representing the Office in meetings and events
  • Other tasks and responsibilities that may be assigned to the successful candidate, depending on his/her experience and skills.

We look for

We look for a highly motivated and dynamic colleague with a wide range of interests. You should be a fast learner, who takes initiative, assumes new responsibilities and is able to work under time pressure.

Essential criteria

  • a level of education which corresponds to completed university studies of at least three years attested by a diploma[1];
  • for practical purposes, a thorough knowledge of English is required (in particular excellent drafting skills), and a satisfactory knowledge of a second official language of the European Union.


  • very good knowledge of the institutional architecture of the EU;
  • very good analytical and research skills;
  • very good communication and presentation skills;
  • very good knowledge of EU law, including public administrative law;
  • good knowledge of additional official languages of the European Union.

Experience in complaint handling, petitions or inquiries, would be an asset.

Good knowledge of the work of the ECB, EIB, ESMA and EBA as well as of EU competition law and external relations will also be an asset.


Applications must include:

a) a completed and signed Ombudsman application form which can be downloaded from the Ombudsman's website.

b) a cover (“motivation”) letter in English;

c) a copy of the applicant's curriculum vitae (preferably a Europass CV available at http://europass.cedefop.europa.eu)

Applications may also include:

d) if available, a copy of the applicant's three most recent staff reports;

e) if available, references from previous employers or line managers.

The completed application form and accompanying documents must be sent in one single e-mail to career@ombudsman.europa.eu by no later than 18.00 on 3 July 2018.

Applications which are incomplete or submitted (either in part or in their entirety) after the deadline for submission of applications will not be considered.

Recruitment procedure

Applicants will be invited to sit a written test.

Shortlisted candidates may be invited to one or more interviews and may be invited to sit a further written test under a time limit.

If it is not possible to fill the vacant post through the above-mentioned procedure, the Ombudsman will consider suitable candidates on lists drawn up by EPSO.

Strasbourg, 15/06/2018

Emily O'Reilly


[1] Relevant domains include (but are not limited to) law,  politics, international affairs, European public administration.