The case, which was brought by a Dutch NGO, concerned the alleged breach by the Commission of one of the General Conditions of a Grant Contract, when it ignored the complainant’s requests to hold a meeting with the EU Delegation to the Federal Republic of Somalia and representatives of stakeholders in the project to discuss the progress made and the further implementation of the project, with a view to settling a dispute.

The Ombudsman inquired into the issue and found that, although the General Conditions do not oblige the Commission to hold a meeting with stakeholders, they impose an obligation on the Commission to reply to a request for an amicable settlement. If the Commission considers that a meeting would not be conducive to settling a dispute amicably, it should give reasons for its position. The Commission complied with this obligation in the course of the Ombudsman’s inquiry and the Ombudsman accordingly closed her inquiry.

1. El 16 de julio de 2018 el reclamante escribió a la OLAF a través de su formulario online sobre una serie de alegaciones de fraude relativas a la gestión de un contrato de servicios con una empresa especializada en consultoría por parte de la Junta Única de Resolución en el contexto de la resolución de un banco español. El reclamante no recibió acuse de recibo de dicha comunicación electrónica. ...

The case concerned a selection procedure organised by the European Investment Bank (EIB) for recruiting a maritime engineer. The complainant argued that the selection procedure was not fair, as the way it was organised meant the full range of skills and experience of the candidates could not be assessed.

The Ombudsman inquired into the issue and found no maladministration by the EIB.

The complaint to the Council of the European Union 1. The complainant applied for a traineeship at the General Secretariat of the Council of the European Union (“the Council”) for the period September 2018 to January 2019. On 26 April 2018, the Council offered a traineeship to the complainant, on condition that the complainant fulfilled the eligibility criteria and his application was complete. Th...

Background to the complaint 1. On 27 July 2018, the European Ombudsman (“the Ombudsman”) received a complaint concerning the European Commission’s (“the Commission”) alleged delay in reimbursing the travel expenses the complainant incurred for participating in a recruitment process organised by DG-ENER in Luxembourg. 2. The complainant claimed that on 19 December 2017 he travelled to Luxembourg fo...

1. Am 16. Januar 2018 wandte sich der Beschwerdeführer an die Europäische Kommission bezüglich im Zusammenhang mit dem Assoziierungsabkommen mit der Ukraine bestehender Pensionsansprüche. Da der Beschwerdeführer keine Antwort erhielt, wandte er sich am 26. Juni 2018 an die Europäische Bürgerbeauftragte. 2. Das Team der Bürgerbeauftragten nahm zu der Europäischen Kommission Kontakt auf. Am 26. Juli...

The complaint to the European Commission 1. The complainant represents a group[1] of Hungarian citizens who concluded mortgage loan agreements with Hungarian banks. These loans were concluded in the form of authentic acts in Hungary and under Hungarian law. Having encountered problems with the banks in question (failure to transfer the entire loan amounts), the complainant turned to the Slovak cou...

1. In June 2012, the complainant made an ‘infringement complaint’[1] against Ireland to the European Commission. The complaint concerned the failure of the Irish authorities to take action against Ryanair (the airline) arising from its failure to inform passengers, at the time of booking a flight, about a ’development fee’ to be paid by all passengers departing from Knock airport in Ireland. 2. On...

1. Am 14. Februar 2018 wandte sich der Beschwerdeführer mit einer Beschwerde über einen Verstoß gegen EU-Recht durch die Tschechische Republik an die Europäische Kommission. Am 19. März und 25. Mai 2018 sandte er in diesem Zusammenhang zwei weitere Schreiben an die Europäische Kommission. Da der Beschwerdeführer keine Antwort erhielt, wandte er sich am 22. Juni 2018 an die Europäische Bürgerbeauft...

1. Mellan december 2017 och mars 2018 skickade 43[1] klagande anmälningar om överträdelse av EU-lagstiftningen till Europeiska kommissionen. I sina anmälningar hävdade de klagande att Försäkringskassan i Sverige inte respekterat EU:s krav på objektiv, saklig och rättssäker förvaltning. De klagande ansåg att Försäkringskassan brutit mot de grundläggande rättigheterna till god administration samt ti...