You have a complaint against an EU institution or body?

Strategic initiatives

The Ombudsman can address potential systemic problems with the EU’s administration without necessarily opening an inquiry, such as by seeking clarifications about or raising an issue directly with the institution concerned.

Showing 1 - 10 of 30 results

The European Commission and transparency in the context of the EU response to the COVID-19 crisis

Strategic Initiative SI/4/2020/PL - Friday | 31 July 2020

In the context of wider strategic work on the response of the EU administration during the COVID-19 crisis, the Ombudsman has been examining the work of the European Commission, notably regarding transparency related to its modified working procedures, public procurement, scientific advice and lobbying activities in the context of the crisis. and modified decision-making procedures. As a further s...

The role of the European Medicines Agency and its pandemic task force during the COVID-19 crisis

Strategic Initiative SI/5/2020/DDJ - Friday | 31 July 2020

In the context of wider strategic work on the response of the EU administration during the COVID-19 crisis, the Ombudsman has also been examining the work of the European Medicines Agency (EMA). In particular, the Ombudsman has looked at the role of EMA's newly-established pandemic task force (COVID-ETF), which was created to help EU Member States and the European Commission take quick and coordin...

Transparency of the European Investment Bank's measures in response to the COVID-19 crisis

Strategic Initiative SI/3/2020/SF - Wednesday | 22 July 2020

The European Ombudsman has launched a strategic initiative, looking into the transparency of the measures introduced by the European Investment Bank (EIB) in response to the COVID-19 crisis. In the context of the initiative, she set out a series of questions to the EIB concerning, amongst other things, the transparency of the terms and criteria related to new financing measures for small and mediu...

Multilingualism in the EU institutions

Strategic Initiative SI/98/2018/DDJ - Wednesday | 24 June 2020

In 2018, the European Ombudsman launched a 'strategic initiative' on the use of official EU languages in EU institutions, bodies, offices and agencies (the EU administration). In this context, the Ombudsman organised a public consultation, and also consulted directly with the EU administration. The initiative culminated in a set of ‘practical recommendations’, which serve to guide the EU administr...

How the European Commission accommodates the needs of staff members with disabilities in the context of the COVID-19 emergency

Strategic Initiative SI/2/2020/MMO - Wednesday | 03 June 2020

The Ombudsman launched a strategic initiative on how the European Commission accommodates the special needs of staff members with disabilities in the context of the COVID-19 emergency. The Ombudsman wrote to the Commission, setting out a series of questions on issues such as the measures in place for remote working and health insurance, as well on lessons that could be learned for the Commission's...

Transparency of the EU COVID-19 crisis response

Strategic Initiative SI/1/2020/TE - Monday | 25 May 2020

The European Ombudsman wrote to the Presidents of the European Commission and the European Council to make some proposals for how to maintain high transparency standards during the COVID-19 emergency. Among other things, the Ombudsman said that all decisions related to the pandemic - including those taken under accelerated or emergency procedures - need to be taken as transparently as possible, wh...

Eurogroup agrees to increased transparency

Strategic Initiative OI/1/2019/MIG - Monday | 02 December 2019

2 December 2019 - Euro area Member States have improved public access to decision making following a request by the Ombudsman to Eurogroup President Mário Centeno. Under the changes, the draft agendas of the Eurogroup meetings will be published earlier in advance than previously and the letter summarising the meetings will be more detailed. Also, the dates of the Euro Working Group meetings will b...

The leave rights of certain staff members and the best interests of the child

Strategic Initiative SI/1/2019/AMF - Wednesday | 08 May 2019

The leave rights of certain staff members and the best interests of the child.

United Nations Convention on the Rights of Persons with Disabilities (‘UNCRPD’) and the European Schools

Strategic Initiative SI/4/2018/TE - Friday | 11 January 2019

United Nations Convention on the Rights of Persons with Disabilities (‘UNCRPD’) and the European Schools.