Search inquiries

The case concerned a new insurance policy that the European Commission concluded with a private insurance company to provide accident and sickness insurance for Conference Interpreting Agents (ACIs).

The complainant is a former ACI who considered that the conditions of the new insurance policy were very disadvantageous compared to the previous policy, and that it discriminated against certain ACIs.

During the inquiry, it became clear that the complainant would be less disadvantaged than he had feared. The Ombudsman found that the Commission’s explanations for the changes in the policy are convincing and reasonable. The inquiry also uncovered no evidence that would call into question the procedure leading to the new insurance contract, which included consultation with the international interpreters’ association.

The Ombudsman closed the inquiry with the conclusion that there was no maladministration by the Commission.

The case concerned the use of European Structural and Investment Funds (ESI funds) for the construction of institutional care facilities for persons with disabilities in Hungary and Portugal. The complainant considered that the European Commission should have taken action on these projects, as it believed them to be at odds with the EU’s obligations to ensure people with disabilities are supported to live independently and to be included in the community.

The Ombudsman already had occasion, in the course of an earlier inquiry, to set out her views on the use of ESI funds on institutions rather than to promote independent living. The Ombudsman was encouraged by the Commission’s follow-up to her suggestions in that case, received in the course of this inquiry, and in particular the greater ambition it is showing for the 2021-27 programming period.

In this case, the Ombudsman finds that, as regards the first phase of the ‘deinstitutionalisation’ process in Hungary, the Commission has not acted in a sufficiently timely manner. Due to the lessons learnt in that phase, however, the Commission has shown greater caution as regards the use of ESI funds to continue the deinstitutionalisation process in that Member State. In the case of Portugal, the Ombudsman trusts that the Commission will act upon the findings and recommendations of the UN and the upcoming expert report in an effective manner.

On this basis, the Ombudsman closes the inquiry. She will now examine with the members of the European Network of Ombudsmen the need for further work in this area, in particular in light of the problems encountered in institutional care facilities during the COVID-19 pandemic. She also sets out three suggestions for improvement to address the issues identified in this case.  

The complainant is a visually impaired candidate who participated in a selection procedure for EU civil servants organised by the European Personnel Selection Office (EPSO). She argued that, in a test, she was not given the special accommodation promised to her, which was a manual timer.

It was not possible to establish what type of device EPSO had given the complainant and whether the complainant had received instructions on how to use it. However, EPSO informed the Ombudsman that it was working on improving the information on special accommodation measures that it makes available to candidates.   

The Ombudsman closed the case with a suggestion to EPSO that it informs her of the updated information on special accommodation measures. The Ombudsman also suggested that candidates who are promised special measures be clearly informed, beforehand and in writing, about how they should proceed if they consider that there is a problem with these measures on the spot.

The case concerned a 2017 grant procedure organised by the European Commission under the Rights, Equality and Citizenship programme. The complainant is the European Network on Independent Living (‘ENIL’), a Europe-wide network of people with disabilities, who applied for a grant under this procedure.

The Commission assessed ENIL’s application and decided not to recommend it for funding. The complainant alleged that the Commission had not evaluated its application fairly. The complainant also argued there was a lack of transparency preventing it from establishing in what respect its application for funding failed to meet the different evaluation criteria.

The Ombudsman inspected documents in the Commission’s file on the grant procedure and found no evidence of unfair treatment of the complainant. The Ombudsman concluded that the Commission’s reasoning and scoring in the assessment of the proposals was plausible and consistent.

The Ombudsman also assessed whether the Commission had provided the complainant with enough information about why its proposal was rejected. The Ombudsman found that the Commission had informed the complainant about why its bid was unsuccessful, including by meeting the complainant after the rejection letter had been sent out.

The Ombudsman closed the inquiry finding no maladministration. She noted, however, that the Commission should give an entity seeking funding a full copy of the Commission’s overall assessment of the proposal, on request, including the marks awarded for each criterion and an explanation as regards why that mark was awarded.

The case concerned the European Parliament’s decision to reject the request from a staff member with a disability to be allowed to work remotely to accommodate her special needs. Parliament argued that the complainant does not need to work remotely to be able to carry out the essential tasks of her job.

Based on her inquiry, the Ombudsman found that there was no maladministration by Parliament.