# Looking Back - The impact of the European Ombudsman in 2020
- Author: European Ombudsman
- Date: 2021-05-18T00:00+02:00[Europe/Paris]
- [URL](https://www.ombudsman.europa.eu/en/doc/annual-report/en/141883)
---
The core work of the **European Ombudsman** is to help people, businesses and organisations that face problems with the EU's administration by dealing with the complaints they submit.

Read [here our web story](https://www.ombudsman.europa.eu/webpub/annual-report/2020/executive-summary/en/index.html) highlighting the most relevant cases in 2020, and the impact of our work.