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Annual report

Here you can find our annual reports - highlighting our work over the previous year.

Showing 1 - 10 of 62 results

Annual Report 2021

Annual Report - Wednesday | 18 May 2022

Introduction Emily O’Reilly, European Ombudsman. 2021 continued to be overshadowed by the pandemic. In the EU, we were very fortunate to experience the major roll-out of vaccines against COVID-19, but public debate around vaccine uptake and how to contain the virus brought the issue of trust in public administrations sharply into focus. My Office continued to implement our ‘Towards 2024 Strategy’ ...

Annual Report 2020

Annual Report - Tuesday | 18 May 2021

Introduction Emily O’Reilly, European Ombudsman. 2020 was a tragic year for many people across the globe, as loved ones were lost through the COVID-19 pandemic and many others suffered, and continue to suffer, serious illness. The year was also a stark reminder of the importance of public administrations in whose competence and accountability we can trust. The pandemic upended people’s lives and p...

Looking Back - The impact of the European Ombudsman in 2020

Executive Summary - Tuesday | 18 May 2021

The core work of the European Ombudsman is to help people, businesses and organisations that face problems with the EU’s administration by dealing with the complaints they submit. Read here our web story highlighting the most relevant cases in 2020, and the impact of our work.

Annual Report 2019

Annual Report - Monday | 04 May 2020

Introduction Emily O’Reilly, European Ombudsman. © picture alliance/Philipp von Ditfurth It is a great pleasure to present the work of the European Ombudsman’s Office in 2019, which this Annual Report captures. Dealing with complaints remains the core business of the Ombudsman’s Office. In 2019, we continued to receive a high number of complaints from members of the public, civil society, business...

Annual Report 2018

Annual Report - Tuesday | 14 May 2019

Introduction Emily O’Reilly, European Ombudsman It is a great pleasure to present our Annual Report for 2018 for the office of the European Ombudsman. The office has seen a strong increase in complaints inside my mandate from citizens, civil society, businesses and media. I attribute this not to worsening standards of administration within the EU but because of a higher awareness of the work my of...

Annual Report 2017

Annual Report - Thursday | 17 May 2018

Introduction Emily O’Reilly, European Ombudsman It is a great pleasure to present our Annual Report for 2017. Yet again, we have witnessed a very busy and productive year with positive results for all the people that we serve, across many vital areas. And once again, we have been greatly assisted in our work by the support of the European Parliament and by the engaged co-operation of the EU instit...

Annual Report 2016

Annual Report - Tuesday | 16 May 2017

Introduction Emily O’Reilly, European Ombudsman I am very happy to present our 2016 Annual Report. It was a turbulent year for the EU and the challenges will continue. The unemployment crisis, the ongoing migration crisis, the decision by the UK to leave the Union, and concerns around the impact on Europe of the new administration in the United States compel all of us to work even harder to make t...